Anisha Barber
Bossier City,LA
Summary
Customer-focused professional with automotive and financial services experience, skilled in managing high-volume workloads while delivering accurate documentation and clear communication. Proven top-20% performer in an automotive environment with strong investigative, organizational, and time management skills. Highly motivated to learn auto damage estimating, inspections, and claims processes while providing an excellent policyholder experience.
Overview
11
11
years of professional experience
Work History
Customer Specialist
CarMax
Shreveport, LA
01.2024 - Current
- Ranked in the top 20% of sales consultants based on monthly performance metrics while maintaining high customer satisfaction.
- Delivered professional, empathetic service in a high-volume automotive environment, assisting customers through complex vehicle and documentation processes.
- Reviewed and processed titles, registration packets, and state-required documentation with accuracy and attention to detail.
- Worked cross-functionally with internal teams to resolve issues efficiently and meet deadlines.
Loss Prevention Specialist
Home Goods Distribution Center
Fort Worth, TX
01.2023 - 11.2023
- Conducted fact-finding investigations by reviewing documentation, video footage, and policy procedures.
- Documented findings clearly and objectively to support internal reviews and decision-making.
- Followed structured guidelines and confidentiality requirements in a compliance-driven environment.
Customer Service Representative
American Honda Financial
Irving, TX
08.2020 - 06.2023
- Managed high-volume inbound calls, emails, and written correspondence while providing clear explanations of account and payment options.
- Resolved customer concerns efficiently in a fast-paced environment.
- Maintained accurate account records and completed detailed documentation in internal systems.
- Met performance metrics for quality, efficiency, and customer satisfaction.
Caregiver
Tender Touch-Ruston
LA
12.2017 - 06.2020
- Provided compassionate, dependable in-home care while following individualized care plans and established safety protocols.
- Assisted clients with activities of daily living, including bathing, dressing, grooming, mobility assistance, and medication administration.
- Maintained accurate daily documentation of care provided, client condition changes, and activities performed.
- Built trust through reliability, clear communication, and consistent high-quality service.
Mental Health Technician
Serenity Springs Specialty Hospital
Ruston, LA
06.2015 - 09.2017
- Provided care to patients in a manner that promoted safety, comfort, and a therapeutic environment.
- Recorded daily vital signs reporting any abnormalities to the nurse.
- Observed daily behavior and charted any noticeable changes.
Education
High School Diploma -
Ruston High School
Ruston, LA05-2012
Skills
- Documentation & File Accuracy
- Time Management & Productivity Metrics
- Auto & Financial Services Experience
- Microsoft Office & Data Entry
- Customer Service
- Investigations & Fact-Finding
Timeline
Customer Specialist
CarMax
01.2024 - Current
Loss Prevention Specialist
Home Goods Distribution Center
01.2023 - 11.2023
Customer Service Representative
American Honda Financial
08.2020 - 06.2023
Caregiver
Tender Touch-Ruston
12.2017 - 06.2020
Mental Health Technician
Serenity Springs Specialty Hospital
06.2015 - 09.2017
High School Diploma -
Ruston High School