Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shae Smith

Gainesville,GA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Customer Specialist

AutoZone
08.2022 - Current
  • Deliver expert-level support to customers by diagnosing basic automotive issues and recommending appropriate parts and solutions
  • Utilize product knowledge and consultative sales strategies to boost customer satisfaction and drive revenue
  • Perform hands-on installations, including battery replacements and windshield wipers, demonstrating technical ability and precision
  • Recognized for reliability, teamwork, and consistent commitment to helping customers solve complex vehicle-related problems

Detailer

Mr Clean Car Wash
05.2022 - 08.2022
  • Executed full-service vehicle detailing, managing interior and exterior cleaning of approximately 100 vehicles daily
  • Maintained stringent quality and efficiency standards in a fast-paced environment
  • Applied attention to detail and process discipline to ensure customer satisfaction and repeat business

Attendant

The Complex
04.2021 - 09.2021
  • Delivered clear guidance and technical support to customers engaging with entertainment systems and games
  • Promoted safety and an enjoyable customer experience through proactive monitoring and assistance
  • Built rapport with guests and resolved issues promptly, contributing to positive visitor reviews

Crew Trainer

McDonald's
08.2020 - 04.2021
  • Provided high-quality service by taking orders, preparing beverages, and managing front-of-house operations
  • Mentored and trained new hires on corporate standards, operational procedures, and customer service excellence
  • Played a key role in maintaining a productive and customer-focused team environment

Education

Bachelor of Science - Computer Science

University of North Georgia
Dahlonega, GA
05.2025

Skills

  • JavaScript
  • Windows OS
  • Network & Information Security
  • Troubleshooting
  • Computer Ethics
  • File Management
  • System Security
  • Computer Organization
  • Technical Support
  • Conflict Resolution

Timeline

Customer Specialist

AutoZone
08.2022 - Current

Detailer

Mr Clean Car Wash
05.2022 - 08.2022

Attendant

The Complex
04.2021 - 09.2021

Crew Trainer

McDonald's
08.2020 - 04.2021

Bachelor of Science - Computer Science

University of North Georgia

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