Anisha Gavin
Capitol Heights,MD
Summary
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments. Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
McDonald's Restaurant
Manassas, VA
03.2010 - 06.2024
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
Education
High School Diploma -
Stonewall High School
Manassas, VA06-2009
Skills
- Call Center Operations
- Service Delivery Optimization
- Complaint resolution
- Training and mentoring
- Workflow Management
- Handling Escalations
- Schedule Coordination
Timeline
Customer Service Manager
McDonald's Restaurant
03.2010 - 06.2024
High School Diploma -
Stonewall High School