Anisha Theccanat
Park Ridge
Summary
Dynamic professional in account management and retail leadership, recognized for driving an $80K sales increase through strategic customer engagement and operational initiatives. Expertise in team development and full-cycle hiring fosters high-performing teams and exceptional client experiences in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Luxe on 28th
Grand Rapids
08.2025 - 05.2026
- Recruited, trained, and mentored stylists to deliver exceptional customer experiences and maintain brand standards.
- Set and tracked monthly and quarterly sales goals and operational metrics to drive performance.
- Contributed to an approximately $80,000 increase in first-quarter sales year-over-year through leadership, customer engagement, and operational improvements.
- Partnered with ownership on strategic planning, store operations, and business growth initiatives.
- Led full-cycle hiring, onboarding, and employee development initiatives to build a skilled team.
- Conducted performance evaluations, one-on-one coaching sessions, and professional development planning.
- Managed inventory receiving, processing, merchandising, and presentation standards.
- Oversaw social media strategy and engagement growth across multiple platforms.
Bridal Stylist
True Society
Grand Rapids
08.2023 - 08.2025
- Delivered personalized bridal consultations, helping clients select gowns that aligned with their vision and budget.
- Cultivated relationships with brides and key decision-makers, enhancing trust and collaboration throughout the sales process.
- Maintained extensive product knowledge regarding bridal designers, trends, fabrics, and alterations.
- Delivered exceptional customer service in high-pressure, emotional purchasing situations, ensuring clients felt supported and valued.
- Created engaging visual merchandising displays to enhance the customer experience.
- Conducted post-appointment follow-ups to strengthen client relationships and increase customer satisfaction.
Collaborated with team members to support store goals and maintain high conversion rates.
Account Manager
JobSquad Staffing Solutions
Grand Rapids
06.2022 - 10.2024
- Cultivated client relationships to enhance satisfaction and promote retention.
- Developed and implemented tailored staffing solutions to meet client-specific needs.
- Facilitated regular check-ins with clients to promptly resolve concerns and strengthen partnerships.
- Acted as main point of contact in matters relating to client concerns and needs.
- Maintained ATS records, hiring documentation, and recruitment reporting.
Coordinated background checks, drug screenings, reference checks, and onboarding activities. - Ensured compliance with employment laws, EEO guidelines, and company policies.
Provided workforce planning updates and recruiting metrics to management.
Developed strong client relationships through responsive communication and workforce solutions. - Built and maintained talent pipelines through job boards, referrals, networking, and direct sourcing efforts.
- Partnered with hiring managers to identify staffing needs and develop effective recruitment strategies.
- Maintained ATS records, hiring documentation, and recruitment reporting.Coordinated background checks, drug screenings, reference checks, and onboarding activities.
- Ensured compliance with employment laws, EEO guidelines, and company policies.Provided workforce planning updates and recruiting metrics to management.Developed strong client relationships through responsive communication and workforce solutions.
Education
Some College (No Degree) - PSYCHOLOGY
Calvin University
Grand Rapids, MISkills
- Employee onboarding
- Staff scheduling
- Team leadership
- Customer service
- Sales and business development
- Account management
- Recruiting and talent acquisition
- Interviewing skills
- Employee relations
- Performance coaching
- Event coordination
- Data analysis and KPI tracking
- Applicant tracking systems (ATS)
- Microsoft Office Suite
- Google Drive
- Social media marketing
Certification
Driver's License
Languages
- French, Intermediate
- English, Fluent
- Malayalam, Fluent
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Store Manager
Luxe on 28th
08.2025 - 05.2026
Bridal Stylist
True Society
08.2023 - 08.2025
Account Manager
JobSquad Staffing Solutions
06.2022 - 10.2024
Some College (No Degree) - PSYCHOLOGY
Calvin University