ANISHA TYREE
Houston
Summary
Results-driven dispatcher with a strong background in managing logistics and ensuring safety compliance. Expertise in process optimization and team mentoring, ready to contribute to improved service delivery and operational effectiveness.
Dedicated dispatcher with proven expertise in customer service, problem-solving, and dispatch coordination. Skilled in streamlining processes and training teams to enhance operational efficiency.
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Dispatcher/ HOLE WATCH/ FIRE WATCH
Onpoint Industrial Services
04.2018 - Current
- Coordinated logistics and schedules for efficient resource allocation and timely service delivery.
- Monitored real-time communications to ensure prompt response to client requests and needs.
- Developed streamlined processes for dispatch operations, enhancing workflow efficiency.
- Trained new team members on operational procedures and safety protocols to maintain high standards.
- Implemented software solutions for tracking shipments, improving accuracy in delivery scheduling.
- Analyzed operational data to identify trends and optimize dispatch strategies effectively.
- Led initiatives to improve communication channels between teams, fostering collaboration across departments.
- Mentored junior dispatch staff, promoting skill development and professional growth within the team.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
FIREWATCH/HOLE WATCH
Swat Construction
04.2016 - Current
- Monitored worksite conditions to ensure safety compliance and hazard identification.
- Conducted regular inspections of confined spaces, reporting any irregularities promptly.
- Implemented emergency response procedures during critical situations to safeguard personnel.
- Trained team members on safety protocols and best practices for hole watch duties.
- Documented incidents and near misses to enhance workplace safety initiatives and training programs.
- Collaborated with construction teams to assess risks and develop safety strategies.
- Evaluated equipment usage and suggested improvements to enhance operational efficiency on-site.
- Reduced the risk of accidents by maintaining a clean, organized work area around confined spaces.
- Maximized operational efficiency through expert management of gas testing equipment and proper documentation of test results for each entry point.
- Maintained detailed records of hole watch activities, providing valuable data for future reference and analysis.
- Assisted in maintaining communication between crew members and site supervisors for efficient operations.
- Contributed to a positive work environment by collaborating closely with coworkers, sharing knowledge, and offering assistance when needed.
- Expedited projects by coordinating with other trades on site to ensure timely access to confined spaces without compromising safety standards.
- Enhanced communication between employees and supervisors by promptly reporting any safety concerns or incidents.
- Assisted in confined space rescue operations by providing critical support to rescue teams, ensuring a swift and effective response.
- Increased employee awareness of potential hazards by conducting thorough pre-entry briefings and discussing relevant safety procedures.
- Coordinated with team members to establish effective entry and exit procedures for confined spaces, minimizing delays and increasing productivity.
- Supported project completion by monitoring multiple confined space entries simultaneously while maintaining strict adherence to safety guidelines.
FIRE WATCH/ HOLE WATCH
Custofab
02.2012 - Current
- Monitored confined spaces to ensure compliance with safety regulations and protocols.
- Conducted regular inspections to identify potential hazards and mitigate risks.
- Collaborated with teams to implement safety measures during maintenance operations.
- Trained personnel on proper safety practices and emergency response procedures.
- Documented and reported safety observations to management for continuous improvement.
- Led safety drills and exercises to enhance preparedness for emergency situations.
- Improved incident reporting processes, increasing accuracy and response efficiency within the team.
- Utilized communication tools to coordinate efforts between workers and supervisors effectively.
- Safeguarded personnel from unauthorized entry into confined spaces by vigilantly enforcing strict security measures.
- Ensured worker safety through diligent application of OSHA regulations during hole watch duties.
- Improved workplace safety by continuously monitoring confined spaces and ensuring proper safety protocols were followed.
- Demonstrated strong commitment to workplace safety by actively participating in ongoing training sessions, staying up-to-date with industry best practices, and sharing knowledge with coworkers.
- Mitigated potential hazards during maintenance operations by consistently performing lockout/tagout procedures as required.
- Increased team preparedness for emergency situations by consistently maintaining a comprehensive understanding of site-specific safety plans and procedures.
- Assisted in emergency response situations by quickly identifying hazards and providing accurate information to first responders.
- Facilitated efficient work processes through clear communication of entry times, permit durations, and other pertinent information to all involved parties.
Construction Foreman
Echo Maintenance
02.2010 - 03.2018
- Oversaw daily construction activities, ensuring compliance with safety regulations and project specifications.
- Coordinated schedules and resource allocation to optimize workflow efficiency on-site.
- Trained and mentored junior staff, enhancing team performance and skill development.
- Implemented quality control measures to maintain high standards of workmanship across projects.
- Conducted site inspections to identify potential hazards and enforce safety protocols effectively.
- Collaborated with subcontractors to ensure timely completion of project phases and adherence to budgets.
- Led safety meetings, fostering a culture of awareness and accountability among crew members.
- Supervised field crews to maximize quality and work efficiency.
Education
Associate of Science - Business Administration And Management
Strayer University
Houston, TX07-2024
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Updating logs
- Route planning
- Customer relationship management
- Routing orders
- Service coordination
- Maintaining call metrics
- Work order management
- Communication equipment operation
- Dispatching field personnel
- Database maintenance
- Database updates
- Incident reporting
- Closing tickets
- Service planning
- Technical aptitude
- Database management
- Verbal and written communication
- Team collaboration
- Multitasking and organization
- Verifying coverage
- Traffic monitoring
- Conflict resolution
Timeline
Dispatcher/ HOLE WATCH/ FIRE WATCH
Onpoint Industrial Services
04.2018 - Current
FIREWATCH/HOLE WATCH
Swat Construction
04.2016 - Current
FIRE WATCH/ HOLE WATCH
Custofab
02.2012 - Current
Construction Foreman
Echo Maintenance
02.2010 - 03.2018
Associate of Science - Business Administration And Management
Strayer University