Anisha Brown
Katy,TX
Summary
Seeking Customer Service Representative role with 10 years of experience in client support and community assistance. Skilled in managing customer inquiries, maintaining customer information, and providing innovative solutions. Proven track record at Teleperformance with a strong background in regulatory compliance and service advocacy. Professional with strong background in housing and community services, skilled in client advocacy, case management, and resource coordination. Known for collaboration, adaptability, and achieving measurable outcomes. Expertise in conflict resolution, client assessments, and support planning, ensuring effective service delivery. Reliable team member with focus on fostering positive relationships and driving impactful results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Worker I Case Mgr.
Texas Dept Of Health & Human Services Commission
03.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Community Navigator
TARRANT Area Food Bank
11.2022 - 02.2024
- Conducted thorough assessments to identify individual needs and facilitated access to critical services including healthcare, housing, and employment
- Provided targeted information and referrals, enhancing community members' ability to navigate and utilize available social services and resources
- Worked collaboratively with community organizations and government agencies to advocate for clients, ensuring a holistic approach to support and service provision.
Worker 1 Case Mgr.
Texas Department Of Health And Human Services
04.2020 - 10.2022
- Assessed and verified applicant documentation to determine eligibility for social assistance programs, ensuring adherence to regulatory guidelines
- Provided comprehensive assistance to applicants, including information dissemination and form completion, to streamline the application process
- Conducted thorough follow-up reviews and maintained precise records to process applications efficiently and uphold program integrity.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
HCV Specialist
Port Arthur Housing Authority
03.2014 - 06.2020
- Assessed and verified applicant income to determine eligibility for housing assistance, ensuring adherence to program guidelines
- Conducted property inspections and facilitated rental agreement negotiations to maintain program integrity and participant satisfaction
- Prepared periodic reports and effectively collaborated with external agencies to enhance program efficiency and support community needs.
Education
Bachelor Of Business Administration - Business Administration And Management
Strayer University
Houston, TX05.2020
Diploma - All Major Studies
Thomas Jefferson High School
Port Arthur, TX06.1994
Skills
- Decision-Making Capabilities
- Team Coordination Experience
- Emergency Response Training
- GPS Navigation Proficiency
- Active Listening
- Proactive
- Problem-solving
- Communication Skills
- Escalation
Certification
- Financial Social Work Certification – Center for Financial Social Work.
- Board Certified Coach – Center for Credentialing & Education.
- OSHA Certified
- Project Management Professional (PMP)
Timeline
Worker I Case Mgr.
Texas Dept Of Health & Human Services Commission
03.2024 - Current
Community Navigator
TARRANT Area Food Bank
11.2022 - 02.2024
Worker 1 Case Mgr.
Texas Department Of Health And Human Services
04.2020 - 10.2022
HCV Specialist
Port Arthur Housing Authority
03.2014 - 06.2020
Diploma - All Major Studies
Thomas Jefferson High School
- Financial Social Work Certification – Center for Financial Social Work.
- Board Certified Coach – Center for Credentialing & Education.
- OSHA Certified
- Project Management Professional (PMP)
Bachelor Of Business Administration - Business Administration And Management
Strayer University
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