Summary
Overview
Work History
Education
Skills
Certification
Timeline
Reading, Networking, Socializing, Dancing,
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Anishka Taylor

Customer Service
Fort Lauderdale,Florida

Summary

Accomplished Supervisor at BTC-Bahamas Telecommunications Corporation, skilled in strategic planning and employee motivation. Enhanced workflow efficiency by implementing process improvements, boosting team performance. Expert in training and mentoring, with a focus on customer service excellence. Proven ability to manage digital billing and inventory control, driving operational success and team collaboration.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Supervisor

BTC-Bahamas Telecommunications Corporation
Nassau, Bahamas
09.2004 - 02.2026
  • Oversaw daily operations to ensure team adherence to safety protocols and service standards.
  • Trained and mentored staff on best practices for customer service and technical support.
  • Implemented process improvements that enhanced workflow efficiency within the department.
  • Coordinated cross-functional teams to address operational challenges and optimize performance.

Education

Associate of Arts - Business Administration

Galilee College
Joe Farrington Road
01-2013

High School Diploma -

Bahamas Technical & Vocational Institute
Fire Trail Road
06-2003

High School Diploma -

S. C. McPherson Senior High School
Blue Hill Road
06-1999

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Supervise till operations including digital billing, sales, and inventory
  • Decision-making
  • Strategic planning
  • Inventory control
  • Attention to detail
  • Employee motivation
  • Department organization
  • Multitasking Abilities
  • Teamwork and collaboration

Certification

Certificate-Security Awareness Training-October 2024

Certificate-Danger Zone-October 2024

Certificate-Confessions of a ChatGPT Novice-October 2024

Certificate-Reporting Security Incidents-October 2024

Certificate-Alison Institute-Good Clinical Practice-ICH Guidelines E6 R2-December 4th, 2025

Timeline

Supervisor

BTC-Bahamas Telecommunications Corporation
09.2004 - 02.2026

Associate of Arts - Business Administration

Galilee College

High School Diploma -

Bahamas Technical & Vocational Institute

High School Diploma -

S. C. McPherson Senior High School

Reading, Networking, Socializing, Dancing,

Ability to build and maintain strategic professional relationships to foster collaboration and business growth.

Cultivated partnerships with industry peers, resulting in increased opportunities and resource sharing.

Can engage effectively with diverse groups to create positive, inclusive environments.

Interpersonal Communication – Skilled at initiating and sustaining rapport with colleagues, clients, and stakeholders to enhance team cohesion.

Creative Performance & Team Collaboration – Participated in choreographed group performances, showcasing teamwork, adaptability, and stage presence.

Anishka TaylorCustomer Service