Aniska Tolver
Edmond,OK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Ibex
Edmond, OK
05.2024 - 10.2026
- Resolved account, billing, and service questions using CRM systems.
- Assisted customers with order status, cancellations, and changes.
- Explained policies, procedures, and service options in clear language.
- Handled inbound customer calls for Ibex contact center support.
- Documented customer interactions in Ibex service records accurately.
- De-escalated upset callers using calm, professional communication.
- Escalated complex issues to supervisors and specialized support teams.
Customer Service Representative
AON
Edmond, OK
03.2020 - 10.2022
- Handled inbound customer calls for Ibex contact center support.
- Resolved account, billing, and service questions using CRM systems.
- Answered incoming customer inquiries regarding product and service information.
- Documented customer interactions in Ibex service records accurately.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with order status, cancellations, and changes.
- Explained policies, procedures, and service options in clear language.
Education
James Logan Highschool
CASkills
- Call handling
- Order management
- Customer service
- Clear communication
- Problem solving
- Active listening
- Detail orientation
- Call center experience
- Call centers
- Customer retention
Timeline
Customer Service Specialist
Ibex
05.2024 - 10.2026
Customer Service Representative
AON
03.2020 - 10.2022
James Logan Highschool