Robin Gumm

Work History

National Pump Company

04.2025 - 08.2025

Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Enhanced customer satisfaction by resolving issues promptly and professionally.
Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Collaborated with team members to create effective strategies for improving overall customer experience.
Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Responded to customer requests for products, services, and company information.

Applied Industrial Technology

01.2013 - 03.2025

Handled high-pressure scenarios with composure and efficiency.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to future reference by maintaining detailed records.
Participated in training programs to enhance product knowledge and customer service skills.
Facilitated accurate follow-up through meticulous record-keeping.
Maintenance of office space.

Motion Industries

09.1999 - 12.2012

Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services, and company information.
Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Maintenance of office space.