Anislei Pulido
Miami,FL
Summary
Results-driven outreach specialist with extensive experience in developing marketing strategies and coordinating impactful events. Recognized for fostering strong client relationships and enhancing community engagement through targeted initiatives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Broker
Care Point
Miami, FL
06.2025 - Current
- Facilitated negotiations between clients and insurance providers for optimal coverage.
- Analyzed client needs to recommend appropriate insurance products and services.
- Developed and maintained strong relationships with clients to ensure satisfaction.
Outreach Specialist
Las Mercedes Medical Center
Miami, FL
10.2024 - 04.2025
- Developed marketing strategies to enhance brand awareness and engagement.
- Increased customer satisfaction by tackling challenges with proficient and welcoming service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Outreach Specialist
Pasteur Medical Center
North Miami Beach, Florida
02.2009 - 10.2024
- Formulated outreach strategies to elevate community engagement at Pasteur Medical Center.
- Coordinated events and workshops to enhance awareness of health initiatives and services.
- Facilitated access for clients to information, referrals, and essential resources like food, housing, and transportation.
- Facilitated interviews with patients or members through phone or in-person to obtain personal and sensitive information, evaluating eligibility for diverse outreach programs.
- Engaged community members to promote health and wellness initiatives.
Assistant Manager
Food Team
Miami, FL
03.2007 - 01.2009
- Coordinated daily operations and team management in food service tasks.
- Resolved customer complaints efficiently to maintain high satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Managed payroll processing for multiple employee groups and departments.
- Supervised staff scheduling to optimize coverage and service levels.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
Education
Associate of Science -
Florida National University
Hialeah, FL05-2005
High School Diploma -
XX Aniversario
Habana, Cuba06-1998
Some College (No Degree) -
Economia Habana
Habana, CubaSkills
- Customer relationship management
- Marketing strategy development
- Event coordination
- Customer service excellence
- Problem solving
- Effective communication
- Collaborative teamwork
- Attention to detail
- Community engagement
Certification
- Broker Agent
Languages
English
Professional
Spanish
Professional
Timeline
Broker
Care Point
06.2025 - Current
Outreach Specialist
Las Mercedes Medical Center
10.2024 - 04.2025
Outreach Specialist
Pasteur Medical Center
02.2009 - 10.2024
Assistant Manager
Food Team
03.2007 - 01.2009
Associate of Science -
Florida National University
High School Diploma -
XX Aniversario
Some College (No Degree) -
Economia Habana
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