Anissa Abril
Tucson,Arizona
Summary
I am an enthusiastic, creative Cosmetologist with the drive and passion for my career. I am seeking a position as a server or bartender part time to ensure my livelihood and finances, but still be able to manage and maintain my career. I’m looking forward for the opportunity to enter the service industry. I am enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high volume environments. I look forward to working with you.
Overview
11
11
years of professional experience
Work History
Cosmetologist
Studio B Designs
Tucson, AZ
10.2015 - Current
- Creating memorable experiences.
- Independent, do my own bookings and manage hair by Abril.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Server/Bartender
Texas Roadhouse
Tucson, AZ
09.2015 - 04.2020
- Consistently provided professional, friendly and engaging service.
- Regularly supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Brought fourth genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Used methods to help up-sell specials/ items on menu for greater revenue and overall higher sales.
- Provided bar patrons with superior service and an enjoyable, memorable experience.
Host/Server
Olive Garden Restaurant
Tucson, AZ
08.2013 - 09.2015
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Cosmetology
Aveda Institute
Tucson, AZ2017
Skills
- Customer service
- Organized and efficient
- Quick problem solver
- Committed team player
- Up-selling capability
- Promotional understanding
- Time management
- Critical thinking
- Client Relations
- Customer consultation
- Active listening
Timeline
Cosmetologist
Studio B Designs
10.2015 - Current
Server/Bartender
Texas Roadhouse
09.2015 - 04.2020
Host/Server
Olive Garden Restaurant
08.2013 - 09.2015
Cosmetology
Aveda Institute