Anissa Brooks
Dearborn Heights,MI
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Mateja Church Supply
Garden City, MI
11.2022 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
Education
Certification - Medical Billing And Coding
Purdue Global University
Online12-2019
Skills
- Data Entry
- Inbound and Outbound Calling
- Complaint resolution
- Paperwork Processing
- Stock management
- Typing
- Coordination
- Multi-Task Management
Timeline
Customer Service Representative
Mateja Church Supply
11.2022 - 02.2024
Certification - Medical Billing And Coding
Purdue Global University
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