Anissa LeNae
Oshkosh
Summary
Highly skilled in customer service. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
20
20
years of professional experience
Work History
Event Coordinator
Poplar Creek Barn
Oshkosh
08.2023 - Current
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Approached guests and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Teacher
Classical Conversations
Oshkosh/Neenah
08.2016 - 03.2023
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
Food Magazine Writer/Editor
Food & Lifestyles Magazine
Phoenix
12.2004 - 07.2006
- Conducted interviews with chefs; taste-tested cuisine; authored original articles on food industry-related subjects.
- Collaborated with editors and designers on various projects.
- Generated ideas for new stories or topics to write about.
- Edited and revised content based on feedback to meet publication standards.
Education
Bachelor of Arts - English
University of Northern Iowa
Cedar Falls, IA05-1998
Skills
- Communication skills
- Problem solving
- Guest services
- Professionalism
Noteworthy
Served tables for Night Owl Staffing in Des Moines, IA in 2009, which staffed servers for weddings and other events at multiple locations throughout the city.
Served tables for the busy lunch and dinner cafe, La Mie French Bakery, in Des Moines, IA in 2003-2004.
Took time away from my career to raise two amazing kids from 2011-2023.
Timeline
Event Coordinator
Poplar Creek Barn
08.2023 - Current
Teacher
Classical Conversations
08.2016 - 03.2023
Food Magazine Writer/Editor
Food & Lifestyles Magazine
12.2004 - 07.2006
Bachelor of Arts - English
University of Northern Iowa
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