Anissa Marie Coronado
Chandler,AZ
Summary
Dedicated educator and customer-focused professional with over a decade of experience in training, onboarding, and supporting diverse learners. Renowned for simplifying complex systems, delivering engaging presentations, and driving user success through clear communication and empathetic support. Eager to leverage a robust foundation in education, technical troubleshooting, and client engagement in a Field Technical Educator role within healthcare or pharmaceutical settings. Committed to fostering a learning environment that empowers users to achieve their goals.
Overview
18
18
years of professional experience
Work History
Science & Math Educator
Higley Unified School District
07.2014 - 06.2025
- Delivered daily instruction tailored to varied learning styles—mirroring training for diverse HCPs and staff.
- Led onboarding for new teachers, including system navigation, instructional platforms, and compliance-related procedures.
- Provided technical troubleshooting and guidance for digital platforms (Google Classroom, Canvas, assessment tools).
- Facilitated in-person and virtual professional development for staff—similar to HCP training and education.
- Collaborated cross-functionally to improve processes and user experiences based on feedback and results.
- Maintained detailed documentation of student progress, aligned to regulatory and reporting standards.
- Provided regular feedback, tracking student progress and adjusting instructional strategies accordingly.
- Utilized differentiated instruction techniques to accommodate various skill levels within the classroom effectively.
Insurance Sales Agent
Curry & Associate LLC
04.2020 - 05.2025
- Delivered consultative support and education around complex insurance products—transferable to pharmaceutical platforms.
- Handled client onboarding, digital account setup, and ongoing troubleshooting, ensuring satisfaction and retention.
- Managed follow-ups, documentation, and service escalations—aligning with compliance and customer service expectations.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
Educator
Tempe Elementary School District
07.2013 - 05.2014
Sales Representative
ClearCall Solutions
02.2013 - 06.2013
Educator
Hawaii Department of Education
09.2011 - 05.2012
Educator
Phenix City Schools
07.2007 - 05.2009
Education
Masters in Education - Curriculum and Instruction
Grand Canyon University
Bachelor of Arts - Education
City University of Seattle
Seattle, WASkills
- Onboarding facilitation
- Troubleshooting technical issues
- Client relationship management
- Skilled in hybrid presentation formats
- Curriculum development and implementation
- Data-informed decision making
- Effective cross-team communication
- Understanding of HIPAA regulations
- Remote support tool experience
- Knowledgeable in using Salesforce and HubSpot for customer management
- Spanish – Conversational
Timeline
Insurance Sales Agent
Curry & Associate LLC
04.2020 - 05.2025
Science & Math Educator
Higley Unified School District
07.2014 - 06.2025
Educator
Tempe Elementary School District
07.2013 - 05.2014
Sales Representative
ClearCall Solutions
02.2013 - 06.2013
Educator
Hawaii Department of Education
09.2011 - 05.2012
Educator
Phenix City Schools
07.2007 - 05.2009
Masters in Education - Curriculum and Instruction
Grand Canyon University
Bachelor of Arts - Education
City University of Seattle
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