Summary
Overview
Work History
Education
Skills
Age
Timeline
Generic

Anissa Robinson

St. Petersburg,FL

Summary

Collaborative and experienced VIP Bottle Server/Bartender with 11 years of expertise in event coordination, promotional strategies, staff scheduling, hospitality management, customer relationship management, and event execution. Skilled in setting up events, providing exceptional service to VIP guests, and building strong relationships with clients. A team-oriented professional who excels in creating personalized experiences and ensuring customer satisfaction. Looking to leverage my skills and experience to contribute to a dynamic and customer-focused organization.

Overview

12
12
years of professional experience

Work History

VIP Bottle Server/Bartender

Tangra Nightclub
04.2023 - Current
  • Collaborated with team members to deliver seamless service during high-volume events.
  • Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
  • Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
  • Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
  • Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
  • Ensured guest satisfaction, addressing concerns promptly and professionally.
  • Utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure.
  • Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.

Medical Assistant

Titan Medical Center
11.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.

Lead VIP Server/Bartender/Manager

Pied Piper Productions
03.2017 - Current
  • Help set up events/concerts/festivals for our company by scheduling staff and assigning duties
  • Lead bottle server through shifts helping on the floor with tables and any specific needs of servers to help better serve guests
  • Help with hospitality set up and service for our artists lineups
  • Develop and implement strategies to enhance the VIP guest experience and increase customer satisfaction
  • Coordinate with the marketing team to ensure all event details and promotions are effectively communicated to the VIP guests
  • Coordinate and oversee the setup and execution of VIP events, ensuring that all staff are properly scheduled and assigned duties
  • Train and mentor new VIP servers to ensure consistent high-quality service.
  • Demonstrated flexibility in scheduling availability during peak periods or special events when additional coverage was needed, supporting overall team success.
  • Handled guest complaints professionally and quickly resolved issues, maintaining a positive atmosphere for all diners.
  • Completed accurate cash handling transactions by following established procedures, minimizing discrepancies in daily sales reports.
  • Increased venue revenue by upselling premium menu items and promoting special events.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

VIP Bottle Server/Bartender

Hogans Beach/Wtr Pool
02.2013 - Current
  • Help open shifts and get the day organized by setting up floor plans/sections/duties
  • Provide service to guests at vip sections for food and beverage service
  • Build and maintain strong relationships with VIP clients to ensure exceptional customer service and repeat business
  • Assist in training new VIP bottle servers/bartenders on service protocols and standards
  • Collaborate with the marketing team to create and implement promotional strategies to attract new VIP clients and increase sales
  • Create personalized experiences for VIP clients based on their preferences and interests, such as recommending tailored food and beverage options or arranging special surprises or celebrations.
  • Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
  • Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
  • Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
  • Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.
  • Supported venue marketing initiatives by promoting upcoming events during interactions with patrons.

Education

Bachelor of Science - Biology

USF St. Pete
St. Petersburg, FL
12.2017

Skills

  • Event coordination
  • Promotional strategies
  • Staff scheduling
  • Customer relationship management
  • Event execution
  • Product presentation
  • Reservation Management
  • Outstanding Communication
  • VIP Clientele Handling
  • Customer Service
  • Efficient multitasking
  • Cash Handling

Age

28 years old

Timeline

VIP Bottle Server/Bartender

Tangra Nightclub
04.2023 - Current

Medical Assistant

Titan Medical Center
11.2022 - Current

Lead VIP Server/Bartender/Manager

Pied Piper Productions
03.2017 - Current

VIP Bottle Server/Bartender

Hogans Beach/Wtr Pool
02.2013 - Current

Bachelor of Science - Biology

USF St. Pete

Similar Profiles

CREATE PROFILE
Anissa Robinson