Anissa Strassman
Chula Vista,CA
Summary
I am seeking a position in an environment where I can apply my skills as a team player as well as the experience and ambition I have to not only expand my knowledge of business operations but contribute to that businesses growth.
Overview
8
8
years of professional experience
Work History
Delivery Driver/ Dispatcher
ABI Logistics
2022.10 - Current
- Delivered packages to customer doorsteps and business offices.
- Created detailed reports on team performance metrics, highlighting successes and addressing areas for improvement.
- Mentored new delivery team members, providing guidance on best practices and company policies.
- Directed dispatching, routing, and tracking of 40 fleet vehicles.
Customer Service Representativ
GEICO, Government Employees Insurance
2020.11 - 2022.10
- Provide policyholders with excellent customer service; answering billing questions, making policy changes, and providing recommendations
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Security Officer
Barona Resort and Casino
2018.12 - 2020.10
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Food Service Supervisor
San Diego Zoo
2016.11 - 2018.11
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Established and managed team schedules and shift assignments for 45 or more employees.
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Greeted customers at counter to fulfill requests and answer questions.
Education
Accounting
Southern New Hampshire University
High School Diploma -
Chula Vista High School
Chula Vista, CA06.2016
Skills
- Self-motivated, and task orientated
- Organized
- Attention to detail
- Outstanding interpersonal skills
- Quick learner
- Accurate, efficient, and pays close attention to detail.
- Teamwork and Collaboration
- Dependable and reliable
- Problem-Solving
Referencesavailable
True
Languages
Spanish
Professional Working
Timeline
Delivery Driver/ Dispatcher
ABI Logistics
2022.10 - Current
Customer Service Representativ
GEICO, Government Employees Insurance
2020.11 - 2022.10
Security Officer
Barona Resort and Casino
2018.12 - 2020.10
Food Service Supervisor
San Diego Zoo
2016.11 - 2018.11
Accounting
Southern New Hampshire University
High School Diploma -
Chula Vista High School
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