Anissah Rivero
Lanham,MD
Summary
Highly focused and responsible young adult guaranteed to contribute strongly within a customer service role requiring enthusiasm, charming communications and an ideal work ethic.
Overview
3
3
years of professional experience
Work History
Records -Assistant
For The People Records LLC
Laurel, MD
10.2020 - Current
- Assist studio with organization
- Assisting executives with daily tasks
- Connecting with artists
- Manage some social media platforms
- Keep source of organization, organized
- Take notes in meetings in fast pace environment
Swim Instructor
Goldfish Swim School
Columbia, MD
08.2021 - 02.2022
- Prepared equipment before each class class and stored items promptly after classes.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Taught daily swim instruction to 40 students/day varying in ages and skill levels.
- Took notes strengths and weaknesses of each child in class to track progress.
- Follow daily curriculum based on the "color" of the week.
Receptionist
Jaguar Land Rover Bethesda
Bethesda, MD
04.2021 - 06.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Collected payments from customers buying rentals, getting their car looked at and/or fixed.
- Give customers their tags they ordered and keep track of turned in tags.
- Responded to inquiries from callers seeking information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Cashier
Panera Bread
Laurel, MD
08.2019 - 02.2020
- Greet and Serve Customers
- Responsible for serving food, preparing dining room and fulfilling customer requests
- Quickly & accurately take, manage and prepare customer orders
- Maintain clean working environment
- Helped customers complete purchases, locate items and join reward programs
- Reviewed new promotions and monitored price changes
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Cashier
Taco Bell
Columbia, MD
12.2018 - 06.2019
- Greet and Serve Customers
- Quickly & accurately take, manage and prepare customer orders
- Stock Inventory
- Maintain clean working environment
- Answer questions about menu items and promotions
- Help customers complete satisfaction surveys to promote business
Education
AP - Spanish and AP Psychology
Reservoir High School
Fulton, MD05.2021
High School Diploma -
Reservoir High School
Fulton, MD05.2021
Skills
- Exceptional capabilities in interpersonal
- Communication
- Proven abilities in exceptional customer service by building relationships
- High sense of urgency during high-Volume hours
- Microsoft Word, Power Point and Excel (beginner)
- Networking
- Friendly, compassionate, and understanding to others even in difficult situations
- Resource Coordination and Allocation
- Research and Analytical Skills
- Appointment Coordination
- Ease with Computers and Technology
- Strong Organizational Skills
- Document and File Management
- Visitor Relations
- Meeting Planning
- Data Entry Documentation
- Employee Training
- Writing and Editing Skills
- Bilingual in Spanish and English
- Social Media Updating
- Directing Callers
Languages
Spanish
Native or Bilingual
Timeline
Swim Instructor
Goldfish Swim School
08.2021 - 02.2022
Receptionist
Jaguar Land Rover Bethesda
04.2021 - 06.2021
Records -Assistant
For The People Records LLC
10.2020 - Current
Cashier
Panera Bread
08.2019 - 02.2020
Cashier
Taco Bell
12.2018 - 06.2019
AP - Spanish and AP Psychology
Reservoir High School
High School Diploma -
Reservoir High School
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