Jasmine Griffin
Pearland
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
12
12
years of professional experience
Work History
Records Coordinator
Smile Doctors
Clearlake
04.2020 - Current
- Greeted patients warmly, and made them feel welcome.
- Prepared exam rooms by restocking supplies, cleaning surfaces, and arranging equipment to enhance workflow.
- Performed imaging procedures in accordance with established protocols.
- Processed digital images using specialized software for analysis.
- Adhered to safety standards when handling radiation and hazardous materials.
- Explained procedures to patients and addressed their queries effectively.
- Maintained accurate records of all images captured during examinations.
- Operated and maintained x-ray equipment, adjusting exposure settings as required.
- Identified equipment malfunctions or image quality issues promptly and implemented corrective measures.
- Utilized digital scanning technology to create 3D images of patient's teeth.
- Assisted with installing computers and other devices individually and across networks, testing connections to support proper functioning.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Assisted with scheduling appointments for patients.
- Maintained a high level of customer service while interacting with both internal staff and external customers.
Dental Lab Technician
Smile Doctors
Houston
03.2019 - 04.2020
- Assisted in the training of new technicians when needed.
- Troubleshot technical issues with machinery related to production processes.
- Cleaned molds and casts from plaster models prior to fabrication of restorations.
- Utilized digital scanning technology to create 3D images of patient's teeth.
- Created retainers for patients in a timely manner.
- Inspected castings for accuracy against original model before finishing process was started.
- Created models of patients' mouth by pouring plaster into dental impressions and allowing plaster to set.
- Polished finished work to smooth rough edges and provide ideal fit.
- Supervised or instructed new technicians on laboratory protocols.
Sterilization Technician
Smile Doctors
Houston
02.2018 - 02.2019
- Followed appropriate policies and procedures related to infection control practices.
- Maintained sterilization equipment, ensuring proper functioning and safety.
- Verified the sterility of products after each cycle was completed using biological indicators or chemical indicators.
- Performed daily maintenance on sterilizers by cleaning and checking gauges for accuracy.
- Cleaned, disinfected, and sterilized all medical instruments using autoclaves.
- Performed regular quality assurance tests on autoclave units to ensure proper functioning.
- Reported any issues or malfunctions with equipment immediately to supervisors.
- Inspected instruments to ensure they were free of debris prior to being placed in the autoclave chamber.
- Assisted with teaching appropriate sterilization techniques to new hires and worked in float capacity for other staff members.
Customer Service Representative
Sonic
Pearland
09.2013 - 02.2018
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with coworkers and management.
- Up-sold additional menu items to increase restaurant profits.
- Followed procedures for safe food preparation, assembly, and presentation.
- Assisted management with inventory control and stock ordering.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Took necessary steps to meet customer needs and effectively resolve food service issues.
- Mentored junior employees.
- Took initiative to find extra tasks when scheduled duties were completed.
- Worked with teammates and openly invited coaching from the management team.
Education
High School -
Pearland High School
Pearland05.2013
Skills
- Flexibility
- Adaptability
- Managing multiple priorities
- Interpersonal abilities
- Exceptional communication skills
- Leadership
- Management skills
- Planning
- Organizing
- Digital imaging
- Record maintenance
- Equipment operation
- Safety compliance
- Scheduling appointments
- Technical troubleshooting
- Communication skills
- Problem solving
- Team collaboration
- Mentoring capabilities
- Microsoft outlook
- Creative problem solving
- Decision-making
- Empathy and patience
- Complaint resolution
Volunteer Experience
Fellowship Bible Church, Assisted in lesson planning, Organized extra curricular activities for children, Assisted in menu planning
Smile Doctors toy drive donation, assisted in organizing and separating gifts according to appropriate age groups for children.
References
References available upon request.
Timeline
Records Coordinator
Smile Doctors
04.2020 - Current
Dental Lab Technician
Smile Doctors
03.2019 - 04.2020
Sterilization Technician
Smile Doctors
02.2018 - 02.2019
Customer Service Representative
Sonic
09.2013 - 02.2018
High School -
Pearland High School
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