Katie Bottimore

Team OA

Key Responsibilities

• Routed signed medical documents to external healthcare facilities promptly while maintaining strict confidentiality
• Scheduled patient appointments efficiently, managing provider calendars to maximize time utilization
• Checked patients in and out, verified insurance coverage, and collected co-pays in accordance with policy
• Processed diabetes, nutrition, and therapy referrals with a high level of accuracy and attention to detail
• Performed administrative duties including answering phones, managing correspondence, and organizing patient records
• Delivered excellent customer service by addressing patient inquiries, resolving scheduling conflicts, and supporting smooth clinic operations

Medical Records

Key Responsibilities:

• Processed and maintained patient medical records in compliance with HIPAA and confidentiality standards
• Routed, filed, and scanned documents accurately into electronic health record (ehr) systems
• Indexed and organized electronic and paper records to support efficient retrieval and audit readiness
• Monitored incoming faxes and electronic documents, distributing them promptly to appropriate staff
• Assisted with chart preparation for upcoming patient appointments and provider review
• Responded to medical records requests from providers, patients, and external facilities in a timely manner
• Reviewed patient documentation for completeness and accuracy prior to submission and storage
• Managed release of information (ROI) requests, ensuring proper authorization and documentation
• Collaborated with healthcare providers and departments to obtain missing or updated patient information
• Community Health Centers of Lane County

Key Responsibilities

• Greeted and checked patients in and out, verified insurance details, and collected co-pays in compliance with clinic policies
• Scheduled new patient and follow-up appointments across four clinic locations, optimizing provider availability and patient needs
• Entered and processed referrals from external offices to ensure timely patient intake
• Managed daily schedules for all physical therapists
• Handled high-volume incoming calls, addressing patient inquiries and coordinating care across clinics
• Maintained patient trust and confidentiality through accurate and secure handling of health records in alignment with HIPAA and clinic policies

Medical Records/Transcription

Key Responsibilities:

• Processed and maintained patient medical records in compliance with HIPAA and confidentiality standards
• Routed, filed, and scanned documents accurately into EHR systems
• Monitored incoming faxes and electronic documents, distributing them promptly to appropriate staff
• Responded to medical records requests from providers, patients, and external facilities in a timely manner
• Entered and updated patient demographic information from referrals to maintain accurate records
• Reviewed, edited, and finalized transcribed documents (e.g., office visit notes, EMG/NCS reports, IMEs, and correspondence) before uploading into EHR systems

Outside Procedure Scheduler

Key Responsibilities:

• Scheduled medical procedures and coordinated post-operative follow-ups to support seamless patient care and provider workflow
• Educated patients on pre- and post-procedure instructions, including risks, medications, and recovery expectations
• Maintained clear communication with patients, providers, and care teams at procedure locations to ensure efficient coordination

Exercise Therapy / Medical Assistant Aide

Key Responsibilities:

• Guided patients through customized at-home exercise programs targeting specific conditions (e.g., lumbar/cervical spine, shoulder pain)
• Conducted cognitive assessments, including MOCA and HVLT, prior to appointments
• Assisted providers with in-office procedures, including injections, ensuring patient comfort and efficiency
• Maintained a clean and sanitary clinical environment, adhering to safety and infection control standards

Key Responsibilities:

• Greeted and directed clients, ensuring a smooth check-in experience while managing a multi-line phone system and routing calls efficiently
• Responded to client inquiries via phone and email, providing accurate and timely information
• Scanned, faxed, and processed documents, ensuring proper distribution and accurate documentation
• Scheduled and coordinated appointments, optimizing staff availability and maintaining up-to-date client records, including demographic updates
• Maintained confidentiality in all communications, adhering to privacy standards and company policies
• Communicated effectively with supervisors and team members to support smooth daily operations
• Contributed to overall office efficiency and workflow, supporting team success and client satisfaction