ANISSA N CAMPA
Rancho Cucamonga,CA
Summary
Customer relations professional accustomed to treating diverse client needs while following specific guidelines. Collaborative team member with excellent brand knowledge and strong documentation and problem-solving abilities. Well-versed in writing, editing, and computer software.
Overview
3
3
years of professional experience
Work History
Case Manager - Mediation Campaign Support
TEK Systems Global Services
Chino, CA
08.2023 - Current
- Managed over 200 cases pertaining to a VIN-specific recall while following department guidelines.
- Contacted customers by phone or email informing them of their case status.
- Maintained logs and client records using detailed documenting practices.
- Provided weekly follow-ups to customer's via telephone and email.
- Communicated with dealerships and field representatives to gather customer information regarding the recall.
Retail Sales Associate
Swarovski
Ontario, CA
11.2022 - 08.2023
- Created weekly, monthly, and yearly reports on store performance and sales objectives.
- Accumulated over 90k in sales within six months of employment.
- Anticipated customers’ needs and shared inspiring styling tips.
- Provided product information and answered customer questions to promote brand loyalty.
Digital Marketing Specialist
Cabbageleaf Digital Marketing
Ontario, CA
02.2022 - 11.2022
- Developed digital marketing campaigns to increase brand awareness.
- Optimized landing pages for search engine optimization purposes.
- Created content for websites, blogs, social media platforms, and online advertising.
Portrait Photographer
Picture People
Rancho Cucamonga, CA
10.2020 - 01.2022
- Coordinated studio sessions and maintained a comprehensive database of client information.
- Assisted in training eight new staff members on studio policies and procedures.
- Edited photos using Adobe Photoshop and other software applications.
- Upsold additional items based on customer interests and needs.
Education
Bachelor of Arts - Radio And Television Broadcasting
San Francisco State University
San Francisco, CA05-2021
Associate of Arts - Journalism, Print
Chaffey College
SwarovskiCabbageleafRancho Cucamonga, CA12-2017
Skills
- Customer Support
- Campaign Management
- Writing and editing
- Data Entry
- Inbound and Outbound Calling
- De-Escalation Techniques
- Strong Written and Oral Skills
- Excellent Multitasking Abilities
Timeline
Case Manager - Mediation Campaign Support
TEK Systems Global Services
08.2023 - Current
Retail Sales Associate
Swarovski
11.2022 - 08.2023
Digital Marketing Specialist
Cabbageleaf Digital Marketing
02.2022 - 11.2022
Portrait Photographer
Picture People
10.2020 - 01.2022
Bachelor of Arts - Radio And Television Broadcasting
San Francisco State University
Associate of Arts - Journalism, Print
Chaffey College