Yazmina Nazal
Las Vegas,NV
Summary
Detail-oriented customer service expert with over 9 years of experience in utilizing technology as well as superior analytical skills to independently prioritize tasks and provide effective resolutions in a timely manner to ensure satisfaction.
Overview
10
10
years of professional experience
Work History
M2M Mediation
Ebay.com
Remote
09.2024 - Current
- Reviewing the details of a buyer-seller dispute and gathering information to understand the situation
- Facilitating communication and negotiation between parties to reach a mutually acceptable resolution
- Identifying trends in disputes, learning gaps, and opportunities for process improvement
Inside Operations Advisor (Remote)
Tesla
11.2021 - 04.2025
- Routinely follow up with customers via text, phone, and emails to ensure their profiles fully complete and submitted properly in preparation for delivery date.
- Effectively multi-task while managing more than 50 calls per day, receiving an average 85% customer satisfaction rating to date.
- Guarantee regulatory compliance through diligent adherence to industry standards, state mandated guidelines, and company policies.
Virtual Service Specialist
Tesla
09.2021 - 11.2021
- Supply strong communication skills needed to provide superior customer support over the phone, conducting research as needed to properly resolve issues and administer effective solutions.
- Proactively run system diagnostics to provide in-depth technical support and troubleshooting to internal and external clients.
- Maintain up to date knowledge of all company information such as techniques, parts, tools and materials used in the maintenance and repair of vehicles.
Inside Sales Advisor
Aria Resort & Casino
07.2021 - 09.2021
Front Desk Representative
Aria Resort & Casino
05.2016 - 07.2021
- Develop and maintain appropriate working relationships with clients to achieve both personal and group monthly sales metrics.
- Anticipate client needs to guide customers through personalized recommendations with a high level of product knowledge.
- Provide clear and concise information to customers via chat, email and SMS while updating their account details in CRM software for future reference.
- Properly document data in company computer software systems while maintaining confidentiality at all times.
- Actively assist with training of new employees, partnering with management to identify knowledge gaps and collaborate on necessary process improvements.
- Listen attentively to guests needs and feedback to consistently provide a positive customer service experience.
Medical Front Desk
Desert Radiology
01.2015 - 05.2016
- Review documents for accuracy and handle discrepancies as needed to ensure patients receive the proper care needed in a timely manner.
- Exude a calm and professional demeanor while responding to escalated issues and determining the appropriate next steps to resolve them.
- Skillfully navigate a multi-line phone system while managing administrative support tasks such as faxing, copying, and scanning appropriate documents.
Education
Associate's Degree - Communications
CSN Community College
High School Diploma -
Las Vegas High School
Skills
- Microsoft Office Suite
- CRM Software
- SaaS
- Typing- 70 WPM
- Customer Support
- Professional Training & Development
- Data Entry & Analysis
- Cross-Functional Collaboration
- Phone Etiquette
- Email & Chat Correspondence
- Clerical Support
- Insurance Claims
- ICD- 9-CM Medical Coding
- Billing Accounts Receivables
- Collections
- Negotiations
- Suggestive Selling Techniques
Timeline
M2M Mediation
Ebay.com
09.2024 - Current
Inside Operations Advisor (Remote)
Tesla
11.2021 - 04.2025
Virtual Service Specialist
Tesla
09.2021 - 11.2021
Inside Sales Advisor
Aria Resort & Casino
07.2021 - 09.2021
Front Desk Representative
Aria Resort & Casino
05.2016 - 07.2021
Medical Front Desk
Desert Radiology
01.2015 - 05.2016
Associate's Degree - Communications
CSN Community College
High School Diploma -
Las Vegas High School