Anissia Thompson
Albuquerque
Summary
Results-driven professional with expertise in quality control, project management, and employee training. Demonstrated ability to enhance operational efficiency and ensure high customer satisfaction through effective leadership.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Domino's Pizza
Albuquerque
12.2019 - 02.2020
- Implemented quality control measures for food safety standards.
- Assisted in managing daily operations and ensuring smooth workflow.
- Produced thorough, accurate and timely reports of project activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Pizza Hut
Manager Assistant
Albuquerque
09.2017 - 12.2019
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Cashier
Wal-Mart Supercenter
Farmington
07.2015 - 09.2017
- Processed customer transactions efficiently at checkout stations.
- Assisted customers with product inquiries and store navigation.
- Provided friendly service to enhance customer shopping experience.
- Handled merchandise restocking on the sales floor as needed.
- Ensured cleanliness and organization of checkout area for customer satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
Rocinante Highschool
Farmington, NMSkills
- Quality control
- Project management
- Customer relationship management
- Employee training
- Operational efficiency
- Performance reporting
Timeline
Assistant Manager
Domino's Pizza
12.2019 - 02.2020
Pizza Hut
Manager Assistant
09.2017 - 12.2019
Cashier
Wal-Mart Supercenter
07.2015 - 09.2017
Rocinante Highschool