Experienced Caseload Manager with background in managing complex cases, coordinating care services, and ensuring compliance with state and federal regulations. Strengths include exceptional organizational skills, strong understanding of social work practices, and ability to maintain positive relationships with clients. Known for successfully managing large caseloads while maintaining high standards of professionalism and effectiveness.
Overview
17
17
years of professional experience
Work History
Caseload Manager Financial Supervision Department
DAB
Kabul
01.2015 - 08.2022
Reviewing the offsite reports.
Analysis of monthly financial reports of relevant banks.
Conducting on-site examinations of relevant banks.
Preparing the scope of onsite examinations.
Assigning the examiners in different areas of banks under examination.
Monitoring Examiners' performances.
Reviewing the component reports of Examiners.
Rating the bank according to the CAMEL rating system.
Representing the Organization (DAB/Supervision Department) in meetings with the management of commercial banks (if required).
Together with the Licensing Section, make recommendations on change in control and permissions to engage in activities above specific thresholds.
Together with the Special Supervision Section, follow up on compliance of banks with enforcement actions.
Develop annual supervisory strategies for banks.
Conduct performance reviews for staff.
Any other assignment by the Deputy Director General, Director General (Management).
Developed and implemented caseload management plans for clients with complex needs.
Provided individualized support to clients in order to achieve their goals.
Conducted assessments of client's current situation and identified areas for improvement.
Head of Human Resource Development
NKB conservatorship
01.2011 - 01.2015
Maintains a pay plan by conducting periodic pay surveys, scheduling and conducting job evaluations, preparing pay budgets, monitoring and scheduling individual pay actions, recommending, planning, and implementing pay structure revisions.
Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends, recommending benefit programs to management, directing the processing of benefit claims, obtaining and evaluating benefit contract bids, awarding benefit contracts, and designing and conducting educational programs on benefit programs.
Ensures legal compliance by monitoring and implementing applicable human resource policy requirements, conducting investigations, maintaining records, and representing the organization at hearings.
Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
Maintains historical human resource records by designing a filing and retrieval system, keeping past and current records.
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Completes human resource operational requirements by scheduling and assigning employees, and following up on work results..
Contributes to team effort by accomplishing related results as needed.
Deputy Chief Operation
Kabul Bank (NKB conservatorship)
Kabul
10.2010 - 01.2011
The Deputy Chief Operating Officer assists the Chief Operating Officer in the implementation of the operation's strategy
The Deputy Chief Operating is responsible for directing its policies, providing leadership towards the achievement of its mission and strategy and covering relevant areas of operations
Assists in implementing strategies for operational management and development so as to meet organizational plans and corporate goals within agreed budgets and timescales
Guides and assists the executives who direct departments' activities that implement organization's policies
Participates actively in implementing programs that meet corporate goals and objectives
Ensures that all organization's activities and operations are carried out in compliance with regulations and laws governing business operations
Evaluates and recommends business partnering opportunities
Responsible for maintaining the overall operation of a bank
Generally expected to oversee training of employees, monitor staff, schedule staff and ensure that employees follow the standards and procedures of the institution
Oftentimes have to develop goals and establish priorities for the bank and its employees
Ensure managers are expected to have a detailed knowledge of the banking system, including cash flow, budgets, and statistical analysis techniques
Ensure general knowledge of computer systems is essential as most banks utilize various networking tools and software programs to run the day-to-day communication and operations of the bank
Manager Special Supervision Section
DAB
Kabul
01.2008 - 12.2010
Organizing meetings with the caseload manager during an on-site examination to learn in advance potential problems
Supervising staff in reviewing reports of examination (ROE) and (ROA) and written off-site analyses to discover problems requiring corrective action
Overseeing the drafting of enforcement action
Securing the necessary approvals of higher management for drafted enforcement actions, and supervising any necessary redrafting
Organizing and supervising targeted examination to follow up on compliance with enforcement actions, in cooperation with the caseload managers
Submitting of targeted ROE to caseload managers and higher management
Regularly reporting to DAB higher management on compliance by commercial banks with enforcement action
Recommending and supervising and drafting of harsher enforcement measures when banks have failed to take corrective action
Establishing and maintaining productive work relationships with the general supervisions division
Conducting meetings with representatives of problematic banks, when necessary
Supervising the preparation of conservatorship and receivership recommendation for severely-troubled banks
Supervising the cross-checking of banks compliance with minimum capital and liquidity standards and maximum open foreign exchanges positions standards
Reviewing staff performance regularly, rewarding good performance and remedying weak performance
Monitoring staff and seeking appropriate training and career development options for them
Deputy Manager Special Supervision Section
DAB
Kabul
01.2007 - 12.2008
Reviewing one-site full scope examination report of every commercial bank, which is the basis for all kinds of enforcement actions.
Preparing various enforcement actions after reviewing the full scope examination report of any commercial bank that violated the banking law, rules, and regulations of the Central Bank of Afghanistan.
Follow up on all kinds of enforcement actions by the special supervision team for compliance with the rules and regulations of the Central Bank of Afghanistan for different periods of time, as given in the target.
Preparing enforcement action for those banks that are in the CAMEL rating 3, 4, and 5, especially for the final 4 and 5 rating banks.
Preparing fines letter to the violated commercial bank.
Examiner Special Supervision Section
DAB
Kabul
01.2006 - 05.2007
Supervision Commercial Banks to the rules and regulations of the Central Bank of Afghanistan
Checking the credit files of the commercial banks annually to find out
Participating in the team of supervision to prepare complete report of the supervised commercial bank
Analyzing the report of commercial banks to supervising their documents specially credit files according to the regulations of the Central Bank of Afghanistan
Education
B.Sc - Statistics, Dabble Mathematics
Islamia Collage Peshawar
Pakistan
01.1996
F.Sc - Economics, Statistics, Mathematics
Islamia Collage Peshawar
Pakistan
01.1993
Skills
Microsoft Office
Training
Promotion of Financial Market, India, 01/01/07, 03/01/07
Loan Portfolio Management, IMF Kabul, 07/01/07, 07/01/07
IFRS (two weeks), IMF Kabul, 09/01/07, 09/14/07
Anti Money Laundering, World Bank, 10/01/07, 10/07/07
Risk Focus Supervision, IMF Kabul, 11/01/07, 11/07/07