Anita Alvarado
South Pasdena,CA
Summary
Experienced with assisting clients in navigating insurance policies and claims. Utilizes communication and problem-solving skills to resolve customer issues efficiently. Track record of enhancing customer satisfaction through thorough policy understanding and effective support.
Overview
21
21
years of professional experience
Work History
Insurance Customer Service Representative
USCB AMERICA
09.2004 - 08.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
Assistant
Merrill Lynch
12.2003 - 07.2004
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
GED -
Our Lady of Loretto Catholic High School
Los Angeles, CA06.1983
Skills
- Customer service
- Organization
- Insurance coverage verification
- Insurance claim forms review
- Coverage determination
- Dispute resolution
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Insurance Customer Service Representative
USCB AMERICA
09.2004 - 08.2024
Assistant
Merrill Lynch
12.2003 - 07.2004
GED -
Our Lady of Loretto Catholic High School
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