Assisted in the preparation of regulatory documents, enhancing compliance with environmental standards.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Reviewed files, records and other documents to obtain information to respond to requests.
Managed incoming correspondence and documentation, ensuring accurate processing and distribution.
Scheduled inspection appointments for residences, and commercial buildings
Admissions Coordinator
Nassau Rehabilitation and Nursing Center
Hempstead, NY
04.2024 - 10.2025
Developed and implemented streamlined admissions processes to enhance patients experience.
Evaluated applicant qualifications to determine eligibility based on established policies.
Confirmed all insurance benefits met standards of admissions as dictated by policy.
Assisted in patient admission process based on federal and state laws.
Completed preliminary paperwork for incoming and outgoing patients.
Assisted facility tors to potential residents and family members
DAO /Executive Assistant/ IT Liaison
NYC DDC
Long Island City, NY
06.2023 - 04.2024
Provides support to the Assistant Commissioner in implementing the Division's administrative functions; advises the Assistant Commissioner on all executive administrative functions including personnel, procurement, facilities, and other administrative matters.
Assists with administrative tasks i.e., telephone calls, messages, scheduling appointments.
Serves as liaison between management and employees.
Responds to inquiries directed to the Assistant Commissioner, determine the proper course of action, and delegates to the appropriate staff; ensure all staff issues are addressed properly and efficiently.
Coordinate the Division's day-to-day operations.
Maintain all related hiring communications with interview and project management Teams.
Schedule interviews and manage entire personnel.
Onboarding process and assists with hiring pools.
Drafts Personnel Action Requests (PAR) for Division head approval.
Update and maintain vacancy and PARs log.
Works with Operations and Facilities unit for Alternative Delivery staff placement and relocation.
Immunization Hotline Rep
NYC DOHMH
Long Island City, NY
08.2021 - 06.2023
Answered COVID-19 and routine vaccine-related questions from providers, parents, health plans, and the public at large, and make appropriate referrals.
Queried the CIR database to locate immunization records and provide information to health care providers and parents on obtaining immunization records.
Performed data entry of records submitted to the CIR and organization and maintenance of phone logs.
Participated in CIR data quality activities including immunization data corrections, demographic updates, and merging of duplicate records.
Performs administrative duties as needed to meet BOI's objectives data entry of records submitted to the CIR.
Medicare Specialist
Fidelis Care NY
Rego Park, NY
10.2016 - 06.2021
Answered high volume incoming calls and outgoing calls.
Contacted HRA/DSS and New York State of Health for members using HIPAA regulations.
Explained E.O.B., health plan copayments, claim results and coverage for members.
Made warm calls to pharmacies, health care providers, hospitals, and clinics.
Followed a strict script when on call with members, health care providers and others.
Worked with developers/IT staff to assess any technical challenges (troubleshooting).
Maintained a 95% or above average on quality assurance reports.