Erika Bustos
Los Alamos County Police Department
Rio Rancho,NM
1
Certification
19
years of professional experience
Detention Sergeant with 18+ years of experience supervising inmates, enforcing security protocols, and leading detention staff. Skilled in crisis management, incident investigation, and de-escalation to maintain safe, orderly operations.
Work History
Detention Sergeant
18 Years 7 Months- Enforced jail policies, safety procedures, and inmate conduct standards to support facility security.
- Supervised detention officers, assigned posts, and maintained secure custody operations across housing units.
- Investigated inmate incidents, prepared detailed reports, and preserved evidence for administrative review.
- Coordinated booking, classification, and release processes while ensuring accurate records and documentation.
- Trained staff on detention procedures, emergency response, and proper use of restraints and security equipment.
- Monitored inmate behavior, identified risks, and implemented corrective actions to prevent disturbances.
- Communicated with courts, officers, and medical personnel to coordinate inmate movement and care.
- Conducted shift briefings, reviewed operational issues, and improved continuity across detention operations.
- Handled emergency situations effectively by following established protocols and utilizing crisis intervention techniques when necessary.
- Assisted medical staff with inmate care, ensuring timely treatment for health concerns.
- Managed confidential information, maintaining accurate records for all inmates within the facility.
- Collaborated with other law enforcement agencies, contributing to the successful resolution of cases.
- Maintained order in the detention facility by consistently enforcing rules and regulations.
- Coordinated transportation logistics for off-site appointments or transfers, ensuring safe transport of detainees.
- Implemented behavior management strategies to address issues of noncompliance among inmates proactively.
- Enhanced inmate safety by implementing effective monitoring and surveillance procedures.
- Provided support during court proceedings, escorting inmates to and from hearings as needed.
- Contributed to policy development initiatives aimed at enhancing facility operations and improving overall efficiency within the detention center.
- Ensured proper security measures were in place by conducting routine perimeter checks and addressing any vulnerabilities.
- Reduced the risk of altercations by conducting thorough cell inspections and identifying potential hazards.
- Reviewed daily shift reports thoroughly to track incidents and maintain situational awareness within the facility.
- Conducted random searches for contraband materials, upholding a secure environment within the detention center.
- Streamlined booking processes to ensure efficient intake and release of detainees.
- Facilitated inmate rehabilitation by coordinating educational programs and counseling services.
- Developed positive rapport with inmates, establishing respectful relationships that contributed to overall facility stability.
- Facilitated visitation sessions between inmates and their families or legal counsel while maintaining security protocols at all times.
- Trained new detention officers in proper procedures, promoting consistency across the team.
- Improved staff communication through regular briefings, fostering a cohesive team environment.
- Took custody of inmates from arresting officers to begin processing into detention facility.
- Responded promptly to emergency situations and provided medical aid.
- Conducted physical searches of inmates and premises in search of weapons and contraband.
- Processed inmates by taking photographs and fingerprints.
- Physically restrained inmates during inmate altercations using leverage holds and legal force.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Processed inmates through appropriate identification and documentation processes as part of facility booking procedures.
- Verified identification using specialized databases and methods such as fingerprinting.
- Attended to feeding, housing, and physical well-being of inmates.
- Regularly conducted security and sanitation checks.
- Supervised and controlled behavior of 35 inmates.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Administered drug tests to inmates.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Interviewed inmates to obtain information and evidence.
Education
New Mexico Certified Jail Specialist
High School Diploma
Skills
Inmate supervision
Restraint techniques
Computer proficiency
Incident investigation
Mental resilience
Security protocols
De-escalation techniques
Policy enforcement
Crisis management
Body and cell searches
Headcounts
Surveillance
Emergency response
Report preparation
Inmate escorting
Court operations support
System recordkeeping
First aid administration
First aid training
Professionalism
Microsoft Office Suite
Background Investigations
Resource management
Shift scheduling
Staff development
Law enforcement training
Certification
Supervisor Leader Ship Management
National Jail Leadership Command Academy
Certified Jail Officer
Certified Jail Supervisor
Certified Trainer
Pepperball Instructor
Taser Certification
Crisis Intervention Certification
Prison Rape Estimation Act Certification
Adult Correctional Facility Certification
Juvenal Correctional Facility Certification
Timeline
Detention Sergeant
Los Alamos County Police Department
01.2008 - 08.2026Read More
New Mexico State University
New Mexico Certified Jail Specialist
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McCurdy High School
High School Diploma
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