Summary
Overview
Work History
Education
Skills
Notary
Languages
Timeline
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Anita Buzan

Mart,TX

Summary

Dynamic leader with a proven track record at Wallace Management, enhancing customer satisfaction and streamlining operations for increased profitability. Skilled in document management and exceptional customer service, I excel in driving revenue growth and operational efficiency. My collaborative approach and financial services expertise have consistently secured long-term partnerships and optimized resource allocation.

Overview

27
27
years of professional experience

Work History

Branch Manager

Wallace Managment
07.2024 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

Receptionist Administrator

Encompass Health and Rehabilitation Hospital
03.2022 - 04.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.

Document Exception Clearning Analyst

American Banker
10.2015 - 04.2021
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
  • Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
  • Reduced errors in data entry, instituting rigorous quality control checks.

Loan Officer

VARO Federal Credit Union
10.1997 - 05.2015
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
  • Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Ensured compliance with all federal and state regulations throughout the loan origination process.
  • Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
  • Conducted thorough credit analysis to minimize risk exposure for the financial institution.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.

Education

High School Diploma -

Harlingen High School
Harlingen, TX

Skills

  • Document Management
  • Customer service-focused
  • Cash Handling
  • Team Player
  • Sales expertise
  • Financial Services
  • Visitor access management
  • Debt collection
  • Entry verification
  • Vendor Relations

Notary

Commissioned by the State of Texas

Languages

Spanish
Native or Bilingual

Timeline

Branch Manager

Wallace Managment
07.2024 - Current

Receptionist Administrator

Encompass Health and Rehabilitation Hospital
03.2022 - 04.2024

Document Exception Clearning Analyst

American Banker
10.2015 - 04.2021

Loan Officer

VARO Federal Credit Union
10.1997 - 05.2015

High School Diploma -

Harlingen High School

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Anita Buzan