ANITA CLARK
Shelby,NC
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency. Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
12
12
years of professional experience
Work History
Security Officer
Allied Universal Security Services
05.2021 - Current
- Site Supervisor
- North Carolina CPR/AED Certified
- Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
- Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Operations Manager
Best Western
09.2018 - 05.2021
- Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Implemented inexperienced staff training processes, incentive program, and career advancement initiatives to identify, coach, and support high performers and management trainees.
- Streamlined re-engagement of lost customers, increasing customer retention.
- Developed and implemented quality control procedures that improved product quality.
- Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements.
- Managed inventory levels to ensure optimal stock availability while minimizing carrying costs.
- Implemented a preventive maintenance program that reduced room downtime.
- Managed the implementation of new technology systems, resulting in improved operational efficiency.
- Implemented inventory control measures that reduced stock discrepancies.
- Received 2017 Excellence in Hospitality Award.
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance.
- Carried out inspections of property and services.
- Confirmed compliance with licensing laws, health and safety and other statutory regulations.
- Implemented cost-saving measures that resulted in a high reduction in operational expenses.
General Manager
Motel 6
03.2013 - 01.2018
- Company Overview: Maya Hotels dba Motel 6
- Developed and implemented strategic plans to drive business growth and increase profitability.
- Led a team of 16 employees, including maintenance, providing guidance, training, and support to secure prominent levels of productivity and performance.
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships.
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation.
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction.
- Collaborated with the finance department on budgeting processes to achieve financial objectives.
- Maya Hotels dba Motel 6
Education
GED -
Cape Fear Tech
Wilmington, NC12.1975
10th grade -
Shallotte High School
Shallotte, NC12.1971
Skills
- CRP/AED Certified
- NC Guard Card (Unarmed)
- CCTV surveillance
- Patrol operations
- Conflict de-escalation
- Hospitality
- Planograms
- Financial Planning
- Strategic Planning
- Leadership
- Payroll
- Pricing
- Guest Services
- Cash handling
- Property management
Timeline
Security Officer
Allied Universal Security Services
05.2021 - Current
Operations Manager
Best Western
09.2018 - 05.2021
General Manager
Motel 6
03.2013 - 01.2018
10th grade -
Shallotte High School
GED -
Cape Fear Tech
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