Anita Collins
Drexel Hill,Pa
Summary
To obtain a position where I can demonstrate my interpersonal, organizational, problem solving, and customer service skills.
Overview
26
26
years of professional experience
Work History
Pharmacy Technician
Evolent Health
Arlington, NV
12.2019 - Current
- Compounded and dispensed medications according to physician prescriptions.
- Assisted in patient consultations regarding medication usage and side effects.
- Educated patients on proper medication storage and adherence practices.
- Maintained accurate inventory of pharmaceutical supplies and equipment.
- Collaborated with peers, technicians, and pharmacists to prioritize and complete medication orders.
- Acquired skills in adherence, MTM, and PBM while managing calls from members and providers and inputting prior authorizations verbally and via fax.
- Processed insurance claims and resolved billing inquiries, ensuring timely support for patients.
- Collaborated with healthcare teams to ensure patient care continuity.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Call center customer service skills assisting members with refilling medications, answering questions regarding services.
Pharmacy Technician
Pharm pro Staffing
10.2010 - 12.2019
- Job duties included temping for multiple companies, learning different pharmacy systems from QS1, and Frameworks.
- Utilized call center customer service skills to assist members with medication refills and address inquiries about services.
- Completed day-to-day duties accurately and efficiently.
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assessed customer needs quickly to provide timely assistance.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
Pharmacy Technician
Rite Aid pharmacy
Philadelphia, Pa
09.2003 - 01.2009
- Provided medications and health care products to patients, ensuring accurate and timely delivery.
- Collaborated with pharmacy team at Rite Aid in Philadelphia to ensure efficient operations.
- Answered phones and assisted patients with insurance inquiries, facilitating access to necessary medications.
- Handled money and stocked shelves, while performing data entry to maintain inventory accuracy.
Maintenance Person
ABM bank
Philadelphia, Pa
11.2001 - 02.2003
- Maintained the office building in a clean and orderly condition.
- Swept, scrubbed, waxed, and polished floors using brooms, mops, and powered machines to uphold cleanliness standards.
- Managed 3-person team to maintain clean office environment.
Photographer's Assistant
Pro Wrestling Unplugged
Philadelphia, Pa
03.2001 - 02.2003
- Adjusted camera position and arranged objects to achieve the desired background for photographs.
- Modified camera angles and organized props to create optimal backgrounds for photography sessions.
- Aided in darkroom tasks by preparing chemical mixtures and processing films to ensure high-quality photographic results.
Cashier
Animal World
06.2000 - 09.2000
- Processed customer transactions, including obtaining merchandise, totaling bills, accepting payments, and providing change in retail store.
- Assisted customers with inquiries about product location, pricing, and usage.
- Removed and recorded the amount of cash in register at end of shift.
- Executed daily responsibilities with accuracy and attention to detail.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
John Bartram High School
Philadelphia , PaSkills
- Medication management
- Pharmacy workflow management
- Authorization processing
- Pharmacy software knowledge
- Pharmacy record maintenance
- Health care regulations
- Insurance problem resolution
- Workflow optimization
- Effective communication
- Patient communication strategies
- Attention to detail
- Problem solving
- Team collaboration
- Conflict resolution
- Customer relations
- Computer proficiency
- Microsoft office expertise
- Multi-line telephone operations
- Time management
- Customer consulting
- Customer training
- De-escalation techniques
- Team development
- Researching
- Grammar
- Reading comprehension
- Relationship management
Timeline
Pharmacy Technician
Evolent Health
12.2019 - Current
Pharmacy Technician
Pharm pro Staffing
10.2010 - 12.2019
Pharmacy Technician
Rite Aid pharmacy
09.2003 - 01.2009
Maintenance Person
ABM bank
11.2001 - 02.2003
Photographer's Assistant
Pro Wrestling Unplugged
03.2001 - 02.2003
Cashier
Animal World
06.2000 - 09.2000
John Bartram High School