Anita Couch

Worked as a Claims Specialist for the Social Security Administration to include the following responsibilities:

• Completed disability claims, post entitlement actions within my assigned alpha breakdown, serving in the office telephone rotation, Medicare part D inputs and questions, redeterminations and limited issues within my assigned alpha breakdown.
• Learned new materials by reading daily policy net updates and watching frontline training.
• Resolved complex inquiries from beneficiaries regarding entitlement decisions.
• Reviewed start date cases and one-time payments with management.
• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.

• Coordinated with multidisciplinary teams to ensure comprehensive rehabilitation services.
• Monitored and documented offender progress towards rehabilitation goals.
• Provided crisis intervention and conflict resolution strategies within correctional environment.
• Facilitated group therapy sessions to promote personal development and accountability.
• Conducted regular audits of case files to ensure accuracy, completeness, and adherence to established guidelines.
• Coordinated resources and referrals for inmates re-entering society, supporting successful community integration upon release.
• Implemented evidence-based practices to improve inmate outcomes and reduce recidivism.