Anita Covington
Lake Orion,MI
Summary
Accomplished Business Consultant with a proven track record at EIM Services, Inc, specializing in conflict resolution and data entry accuracy. Expert in project management and fostering client relationships, I've consistently delivered solutions that enhance operational efficiency. My meticulous attention to detail and ability to encourage critical thinking have driven success across diverse roles.
Overview
19
19
years of professional experience
Work History
Customer Service Manager & Cashier
Krogers Grocery Store
Lake Orion, MI
08.2023 - 08.2024
- Addressed customer concerns and other issues. Operated register, processed cash and card payments.
- Strong communication skills
- provided a sense of urgency when dealing with customers
- Provided product information and performed operations with strong data entry skills.
Business Consultant
EIM Services, Inc
Pittsburgh, PA
01.2020 - 07.2023
- Analyzed problematic areas to provide recommendations and solutions.
- Managed client relationships by addressing inquiries and resolving issues in a timely manner.
- Data entry and recording services provided for a major medical insurance company. Provided accurate transcripts and reports of medical meetings and patients' testimonies.
Instructor
Neighborhood Legal Services of Michigan
Detroit , MI
02.2006 - 06.2018
- Provided individualized instruction to students to improve their academic performance.
- Provided differentiated instructions to meet the needs of each student from diverse backgrounds and skill levels.
- Provided feedback and support to help struggling students achieve success.
- Encourage critical thinking skills among students through interactive exercises.
- Assess student performance through examinations and assignments.
Education
Master of Arts - Social Justice
Marygrove College
Detroit, MI04-2007
Bachelor of Science - Business Leadership
Duquesne University
Pittsburgh, PA12-1998
Skills
- Meticulous attention to detail
- Data entry inputting accuracy
- Conflict Resolution Skills
- MS Word proficiency and PowerPoint skills
- Project Management and Coordination
Affiliations
- VOLUNTEER - Organized and coordinated a GED Program for adults in the neighboring communities. Abyssinia Church in Southfield, MI
- DIRECTOR OF PLAYS - Directed skits and plays for youth in addition to making costumes.
- Roots of Love Reunion - Board of Directors, President
Timeline
Customer Service Manager & Cashier
Krogers Grocery Store
08.2023 - 08.2024
Business Consultant
EIM Services, Inc
01.2020 - 07.2023
Instructor
Neighborhood Legal Services of Michigan
02.2006 - 06.2018
Master of Arts - Social Justice
Marygrove College
Bachelor of Science - Business Leadership
Duquesne University
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