Anita Céspedes
Alexandria,VA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
Work History
Manager, Client Development
Saks Fifth Avenue
McLean, VA
10.2023 - Current
- Develop a 10 multi-million dollar books implementing sales strategies to identity client opportunities to increase engagement and wallet share.
- Established relationships with key clients, while maintaining existing customer base by providing VIP experiences.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
Sales Manager
Macy's
District of Columbia, DC
06.2022 - 10.2023
- Coordinated activities between multiple departments to ensure optimal resolution of customer inquiries.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Engaged with customers to identify needs and provide solutions to inquiries.
Sales Manager
Macy's
Waldorf, MD
10.2021 - 06.2022
- Coordinated and managed daily operations of the beauty department, including scheduling staff and delegating tasks.
- Developed and implemented strategies for increasing customer satisfaction in the beauty department.
- Conducted regular performance reviews with beauty department personnel to assess individual progress and identify areas needing improvement.
Sales Manager
Crate and Barrel
Alexandria, VA
09.2020 - 10.2021
- Organized priorities, assign responsibilities, and coordinate schedules and hours.
- Coached associates on product knowledge and on consistently delivering effective selling behaviors.
- Utilized sales reports to achieve sales plan and growth over last year.
- Recruited a team of selling-focused associates
Sales Manager
Macy's
Tysons Corner, VA
10.2017 - 06.2020
- Leading a team of experience counter managers and beauty advisors in a department to achieve sales goals and achieve growth over last year.
- Drive accountability by giving honest and transparent feedback.
- Manage multiple high-level vendors relationships to increase business.
- Coach team on business acumen, positive selling behavior, and repeat business.
Lancome Beauty Advisor
Macy's
Manassas, VA
03.2015 - 10.2017
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Organized promotional events such as makeup demonstrations and free makeovers.
Sales Associate, Women's Shoes
Macy's
MANASSAS, VA
02.2012 - 03.2015
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Relief Counselor
Fairfax County Juvenile Detention Center
Fairfax, VA
07.2019 - 12.2020
- Facilitated psycho-educational groups on topics such as anger management, stress reduction, grief and loss, parenting skills.
- Assisted clients with developing daily living skills and personal growth.
- Maintained accurate records of client information in accordance with agency policies and procedures.
Secretary/Translator Intern
Loew's Law Firm
Manassas, VA
05.2007 - 01.2012
- Provided administrative support to the office staff, including filing documents and managing phone calls.
- Answered customer inquiries in a timely manner, both via telephone and email.
- Provided interpretation services during meetings and conferences.
- Assisted non-English speaking clients with communication issues.
Education
B.A. Intergrative Studies - International Affairs
George Mason University
Fairfax, VA05.2019
Skills
- Languages: Written and verbal fluency in English and Spanish Intermediate in French and Portuguese
- Computer Software: Proficient in Microsoft Word, Excel, Power Point, Adobe photoshop, Lexis-Nexis
- Multitasking
- Social Perceptiveness
- Networking
- Supervision and Leadership
- Team Management
- Conflict Resolution
Related Experience
- Environmental Justice
- Critical Race Studies
- Leadership Theory and Practice
- Race/Ethnicity Changing World
- Religion and Politics
- Globalization and Society
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Portuguese
Limited
Timeline
Manager, Client Development
Saks Fifth Avenue
10.2023 - Current
Sales Manager
Macy's
06.2022 - 10.2023
Sales Manager
Macy's
10.2021 - 06.2022
Sales Manager
Crate and Barrel
09.2020 - 10.2021
Relief Counselor
Fairfax County Juvenile Detention Center
07.2019 - 12.2020
Sales Manager
Macy's
10.2017 - 06.2020
Lancome Beauty Advisor
Macy's
03.2015 - 10.2017
Sales Associate, Women's Shoes
Macy's
02.2012 - 03.2015
Secretary/Translator Intern
Loew's Law Firm
05.2007 - 01.2012
B.A. Intergrative Studies - International Affairs
George Mason University