Anita Cuff
Harwich,Massachusetts
Summary
Customer-focused retail professional and Information Technology student with strengths in data entry, record-keeping, and daily store execution. Background includes POS transactions, inventory verification, cash controls, and team support, with added range in Microsoft Office, Google Workspace, MySQL, Python, and Tableau.
Overview
5
5
years of professional experience
Work History
Sales Lead
Pandora
08.2026 - Current
- Tracked store KPIs (conversion, units per transaction, protection care plans) and communicated progress to team during shift check-ins for continuous improvement
- Trained and guided new associates on store procedures and customer service techniques to enhance customer experience
- Secured high-value inventory and verified counts against records to ensure accuracy
- Managed store openings and closings to ensure operational readiness, balance cash registers, and keep daily sales and cash records accurate
Sales Associate
Pandora
06.2026 - 08.2026
- Delivered detailed product knowledge on jewelry collections and charms, enhancing customer styling and self-expression.
- Enrolled customers in MyPandora loyalty program, accurately entering their information to facilitate program benefits.
- Addressed customer inquiries in person and over the phone, ensuring accurate and helpful information.
Bakery Clerk
Star Market
05.2024 - 01.2026
- Prepared baking area and ingredients for production, ensuring quality and consistency of baked goods
- Stocked bread, pastries, and desserts in sales cases
- Rotated bakery products using freshness standards
- Packed products while accurately printing and labeling each package for customer display
Crew Member Store #514
Trader Joes
07.2022 - 08.2023
- Processed cash transactions accurately at the register to ensure smooth customer checkout
- Bagged customers' groceries carefully and checked in to ensure special requests were met
- Stocked sales floor inventory and replenished low products to maintain availability
- Received and stocked inventory, replenishing low products
Sales Associate
Skechers
05.2021 - 08.2021
- Delivered personalized style and fit assistance, leveraging product knowledge to enhance customer satisfaction.
- Enrolled customers in Skechers Plus reward program, fostering customer loyalty and encouraging repeat purchases.
- Processed sales transactions using point-of-sale system and payment terminals.
Education
Bachelor of Science - Information Technology, Business Intelligence
University of Massachusetts Boston
Dorchester, MA08-2026
Skills
- Data & Business Intelligence: KPI Tracking, Data Analysis, Tableau, Problem Solving
- Database & Programming: MySQL, Python, RStudio
- Technical Tools: Microsoft Office, Google Workspace, Visual Studio, GitHub,Linux/Unix, SAS, AWS
- Business & Communication: Problem-solving, Attention to detail, Written and Verbal communication, Team Collaboration, Customer relationship, Pos systems
Course Project Experience
- Capstone Project https://rent-wise.live/, - Initiated capstone project concept to develop an apartment review web platform enabling verified former tenants to submit housing reviews; implemented front-end and back-end components to deliver a functional full-stack web application.
- Web Design Project, -Designed and developed a responsive personal website using HTML and CSS to showcase technical projects and coding skills., -Designed multiple pages to present technical skills, coursework, and personal background to potential employers., -Demonstrated front-end development fundamentals and attention to user experience.
- Data Warehouse Project, -Scoped and built a relational data warehouse from the ground up, - Designed entity relationship diagrams to map table relationships and dependencies, -Developed and executed SQL scripts to create database tables in correct dependency order, defining primary keys, foreign keys, and constraints, -Wrote analytical queries to extract meaningful insights from the data, -Built Business Intelligence visualizations from warehouse data to communicate trends and findings
Timeline
Sales Lead
Pandora
08.2026 - Current
Sales Associate
Pandora
06.2026 - 08.2026
Bakery Clerk
Star Market
05.2024 - 01.2026
Crew Member Store #514
Trader Joes
07.2022 - 08.2023
Sales Associate
Skechers
05.2021 - 08.2021
Bachelor of Science - Information Technology, Business Intelligence
University of Massachusetts Boston