Anita Daniels
Waco ,TX
Summary
Proven expertise in service request processing and CRM optimization. Recognized for strong verbal communication and relationship management, driving timely resolutions and fostering builder relationships.
Overview
14
14
years of professional experience
Work History
Builder Specialist
Atmos Energy
Waco, Texas
07.2025 - Current
- Developed strong relationships with builders through effective inbound/outbound communication.
- Processed builder-related service requests, ensuring timely resolution and proper permitting.
- Responded to builder inquiries regarding service initiation, underground installations, and billing issues.
- Maintained builder profile data while coordinating with departments to minimize escalated issues.
- Utilized advanced applications for accurate and timely information delivery to customers.
- Assisted in multiple projects including initial banner rollout and IVG Whitefence initiatives.
- Mentored new hires on CRM navigation and call handling techniques as a peer mentor.
- Recognized as top performer in the developing leader program for outstanding contributions.
Customer Service Representative
Central Freight
Waco , TX
02.2013 - 12.2017
- Delivered inbound customer service for trucking company, addressing inquiries and concerns.
• Answered customer calls regarding locating and recovering missing freight
• Handled claims and tracing shipments
• Resolved general customer complaints - Resolved customer complaints through effective communication and problem-solving.
- Responded to customer inquiries by providing detailed product information
- Processed orders accurately and efficiently using company software systems.
Education
High School Diploma -
University High School
Waco, TX05-1997
Some College (No Degree) - Business Management
McLennan Community College
Waco, TXSkills
- Service request processing
- CRM Optimization
- Building Regulations
- Data analysis
- Service coordination
- Advanced Computer Skills (Microsoft Word, Excel)
- Office Equipment
AdvaClient relationsice Equipment (Relationship management - Verbal Communication
Accomplishments
- Vartec-Tec
1999- Outstanding Performance Appreciation
1998 thru 2002 - Perfect Attendance
Atmos Energy
Perfect Attendance
Earned monthly incentive during each incentive period including 3 perfect attendance scorecards
2016 Development Leaders
2017 Call Center School
Culture Wall Recipient
20 years of service award
Multiple Top Performer Awards (overtime)
Timeline
Builder Specialist
Atmos Energy
07.2025 - Current
Customer Service Representative
Central Freight
02.2013 - 12.2017
High School Diploma -
University High School
Some College (No Degree) - Business Management
McLennan Community College