Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

ANITA DIAZ

Albuquerque, New Mexico,NM

Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed in customer satisfaction known for having great organizational skills. Gifted at working with all types of customers.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Amazon
Albuquerque, NM
04.2020 - 08.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Customer Service Representative

Southwest Airlines
Albuquerque, NM
04.2011 - 01.2017
  • Answered customer inquiries and provided accurate information regarding flights and services.
  • Assisted customers in booking and changing flights.
  • Assisted customers with their rapid reward accounts. Booking their flights using their points.
  • Assisted customers in changing their flight due to missed connections, late departures and arrivals.
  • Mentored junior team members and managed employee relationships.
  • Set up and activated customer accounts.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Owner/Broker

Diaz Properties, Inc.
Albuquerque, NM
04.1996 - 09.2020
  • Represented buyers and sellers in major real estate transactions.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Educated customers about mortgage products and loan processes relevant to their needs.
  • Managed real estate transactions from initiation to closing.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Analyzed financial data such as income statements and tax returns to determine affordability levels for potential buyers.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.

Education

Real Estate

New Mexico Real Estate Institute
Albuquerque, NM
04-1996

Los Lunas High School
Los Lunas, NM
05-1978

Skills

  • Call Management
  • Account Updating
  • Sales and Marketing Strategy
  • New Home Sales and Consulting
  • Client Rapport and Retention
  • Database Administration
  • Property Maintenance
  • Real Estate Sales Expertise
  • Contract Negotiation
  • Financial Feasibility Evaluation
  • Excellent Communicator
  • Honest and Ethical

Affiliations

  • I enjoy painting, reading, camping and fishing, cooking and baking, puzzles of any kind.

Timeline

Customer Service Representative

Amazon
04.2020 - 08.2021

Customer Service Representative

Southwest Airlines
04.2011 - 01.2017

Owner/Broker

Diaz Properties, Inc.
04.1996 - 09.2020

Real Estate

New Mexico Real Estate Institute

Los Lunas High School

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ANITA DIAZ