Anita Diaz
Chicago,IL
Summary
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Motivated with four years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
Lovisa
08.2022 - Current
- Driving sales and creating a customer service experience while training others for the day's budget.
- Rearrange shipments by restocking them and creating weekly displays. Maintain daily profits and sales.
- Display excellent customer service while helping customers find the right merchandise based on their needs.
- Create a rapport and conversation to guarantee sales while displaying excellent communication skills.
- Assist with direct purchase sales and online orders.
- Guide group discussion at the beginning of shifts to examine sales and determine how to increase store sales.
- Monitor hourly customer traffic and purchases while creating team ideas to allow the store to do better.
- Create work schedules and plan work outings when the store meets a specific budget.
Retail Assistant Sales Manager
Aldo
12.2020 - 08.2023
- Responsibilities included rearranging shipments, restocking, creating weekly displays, and maintaining daily profits and sales.
- Delivered excellent customer service. Advised customers on styling and assisted in finding the best merchandise.
- Created customer rapport to guarantee sales and displayed excellent communication skills.
- Helped direct purchase sales and online orders.
- Guided group discussion at the beginning of shifts to examine weekly sales and determine how to increase store sales.
- Monitored hourly customer traffic and purchases to explore ideas for driving higher results for the store.
Education
No Degree - Political Science And Goverment
Morton College
Cicero, IL12-2026
No Degree -
College of DuPage
Glen Ellyn, IL09-2021
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Highly motivated
- Stockroom management
- Dependable and reliable
- Sales growth
- Inventory control
- Store maintenance
- Visual merchandising
- Detail-oriented
- Strategic planning
- Retail employee training
- Shrinkage control
- Loss prevention
- Staff recruitment
- Profit and loss management
Accomplishments
- Uncovered and eliminated security issues, reducing shrinkage.
- Supervised team of 9 staff members.
- Increased my business by 21% in comp by coaching and developing team members on customer servicing.
- Exceeded monthly store sales goals 8 months in a row.
- Collaborated with team of 16 team members in the development of New store opening in North Riverside, IL.
- Documented and resolved LP concerns in theft which led to shrinkage in costs.
Languages
Spanish
Professional Working
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Store Manager
Lovisa
08.2022 - Current
Retail Assistant Sales Manager
Aldo
12.2020 - 08.2023
No Degree - Political Science And Goverment
Morton College
No Degree -
College of DuPage