ANITA GONVILLE
Warren
Summary
Versatile at managing multiple projects, providing excellent customer service. Committed to strengthening knowledge skills. Aspiration to make a positive impact on business operations.
Overview
6
6
years of professional experience
Work History
Correctional Officer
Michigan Department of Corrections
02.2025 - Current
- Oversee and participate in the custody, security, and treatment of inmates within various correctional facilities, including major institutions, camps, and correctional centers.
- Responsibilities include maintaining order, ensuring the safety of staff and prisoners, conducting searches, monitoring inmate behavior, and enforcing rules and regulations.
- Assist in rehabilitation efforts by facilitating programs and activities that promote the successful reintegration of prisoners into society. This role requires vigilance, strong communication skills, and the ability to manage challenging situations in a secure environment.
Optical Service Representative
Henry Ford OptimEyes
01.2023 - Current
- Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records.
- Performs prescription entry for eyeglasses and contact lenses.
- Follows medical triage guidelines for emergency cases
- Communicates prescription information with pharmacies.
- Places order and directly ships to patient homes or businesses.
- Trained on Web Denis, Medicare/Medicaid certified to speak with agents.
Vendor Operations Specialist
Amrock Title Source
01.2020 - Current
- Direct three routine audit
- Quality assurance
- Conducted vendor management and performance management to enhance customer relations
- Organize conflict resolution and customer service training for team members.
- Attention to detail in remediating and correcting loan-level issues
- Updates vendors state credentials and profiles information
- Responsible for onboarding new vendors on direct panel
- Review allocation for vendor performance
Education
AAS - Criminal Justice Generalist
Oakland Community College
Auburn Hills, MI07.2023
Diploma - undefined
Osborn High School
Detroit, MI06.2015
Skills
- Self-Motivated
- Planning, Organizing
- Strong Communication
- Team Leadership
- Operation Management
- Performance Management
- Data Analysis
- Microsoft Office, Teams Knowledgeable
- Catheterization
- CPR, First Aid and AED training
- Sub Q injection
- Complaint Specialist
- Medical Basics
- De-escalation techniques
- Emergency response
- Inmate supervision
- Policy enforcement
- Restraint techniques
- Search and seizure procedures
- Contraband seizure
- Prisoner transport
Timeline
Correctional Officer
Michigan Department of Corrections
02.2025 - Current
Optical Service Representative
Henry Ford OptimEyes
01.2023 - Current
Vendor Operations Specialist
Amrock Title Source
01.2020 - Current
AAS - Criminal Justice Generalist
Oakland Community College
Diploma - undefined
Osborn High School
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