Anita Hayes
Restaurant Management
Orland Park,IL
Summary
Customer-oriented General Manager focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational insight.
Overview
20
20
years of professional experience
Work History
Manager
Chuy's Tex-Mex Restaurant
Orland Park, IL
09.2022 - 05.2023
- Motivated staff to perform at peak efficiency and quality.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Checked and tested foods to verify quality and temperature.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
General Manager
Rooftop Tap
Palos Heights, IL
08.2020 - 09.2022
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Carefully interviewed, selected, trained and supervised staff.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Drove year-over-year business growth at 20% to 50% while leading operations, strategic vision and long-range planning.
- Set clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Purchased adequate quantities of food, liquor, beverages, dry goods, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Prepared for and executed new menu implementations.
- Organized receptions, promotions, fundraisers and corporate events..
- Recruited and trained new servers, bartenders and barbacks and scouted and auditioned performers for various special events.
- Improved and applied social media marketing strategies to increase patronage.
Operations Manager
Politan Row Chicago
Chicago, United States
01.2019 - 03.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Increased street traffic with creative promotions and marketing. For example, our outdoor patio was converted into a Christmas Tree Farm to bring the community in.
- Oversaw operations and reviewed performance measures of 12 vendors individual locations within our high end food court.
- Reconciled cash and credit card transactions to maintain accurate records for all vendors and for our in house bar.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained and supervised staff.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Correctly calculated inventory and ordered appropriate supplies.
Bar Manager
Vito & Nick's
Chicago, IL
09.2016 - 01.2019
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Closed out cash register and prepared cashier report at close of business.
- Served high customer volumes (200+) during special events, nights and weekends, while ensuring repeat business.
Head Bartender
Sullivans
Midlothian, IL
10.2012 - 09.2016
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Trained all new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Poured and prepared mixed drinks for over 250 customers daily.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
General Manager
Great Lakes Beer and Bourbon
Palos Park, IL
06.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Integrated and implemented new POS System
Education
High School Diploma
Whitney Young
Chicago, ILBusiness Administration Courses
Richard J. Daley
Chicago, ILSkills
- Facility Renovation
- Price Structuring
- Sales Tracking
- Records Organization and Management
- Database Maintenance
- Special Promotions Planning
- Originality and Creativity
- Passion for customer satisfaction
- Employee Scheduling
- Menu Planning
- Kitchen Equipment Operation
- Hiring and Training
- Restaurant Promotion Management
- Microsoft Excel
Timeline
General Manager
Great Lakes Beer and Bourbon
06.2023 - Current
Manager
Chuy's Tex-Mex Restaurant
09.2022 - 05.2023
General Manager
Rooftop Tap
08.2020 - 09.2022
Operations Manager
Politan Row Chicago
01.2019 - 03.2020
Bar Manager
Vito & Nick's
09.2016 - 01.2019
Head Bartender
Sullivans
10.2012 - 09.2016
High School Diploma
Whitney Young
Business Administration Courses
Richard J. Daley