Monica Lester
League City,TX
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Chuy's Tex-Mex Restaurant
01.2024 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction, and order accuracy.
- Increased sales significantly by upselling products to customers.
Banquet Server
La Brisa Mexican Bar & Grill
04.2023 - 09.2024
- Set up event space and heating trays.
- Operated and maintained the Toast POS system for order processing.
- Prepared and served a range of beverages to patrons.
- Ensured thorough cleanup of dining area after events.
Server
Blue Lagoon Bar and Grill at Lago Mar
08.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Administrative Assistant
Affolter Contracting Company, Inc.
11.2017 - 04.2023
- Utilized Adobe Acrobat, Word, and Excel efficiently.
- Conducted weekly E-Verify and DISA updates.
- Filed and organized documents efficiently.
Mission Pro Wrestling
01.2019 - 11.2021
- Company Overview: Business organization, website management and design
- Worked evenings remotely from home and weekend merchandise sales
- Business organization, website management and design
Intern
Page Parkes Center for Modeling and Acting
01.2017 - 03.2018
- Explored various aspects of the modeling industry during internship.
- Provided backstage support during numerous modeling events.
- Performed regular administrative tasks on a weekly basis at the agency.
Cashier and stock
White House Black Market
11.2015 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Clear Creek High School
League City, TX06-2016
Skills
- Customer service
- Time management
- Organization
- Excellent communication skills
- Multi-tasking abilities
- Cash handling
- Sales techniques
- Problem-solving
- Teamwork and collaboration
References
Available upon request.
Previousprojects
- 02/2018, Fundraiser Fashion Show for the KNOW Autism, Styling Assistant, Page Parkes Center for Modeling and Acting
- 01/2018, Bridal Extravaganza Show, Worked behind the scenes of the fashion show, Page Parkes Center for Modeling and Acting
- 08/2017, Memorial City Mall Back to School Fashion Show, Helped coordinate the show, Page Parkes Center for Modeling and Acting
- 07/2017, Bridal Extravaganza Show, Worked behind the scenes of the fashion show, Page Parkes Center for Modeling and Acting
- 05/2017, Stars of Hope (Fundraiser Fashion Show for the Homeless), Styling Assistant, Page Parkes Center for Modeling and Acting
- 04/2017, Commercial Campaign for Body Built Chairs, Styling Assistant, Page Parkes Center for Modeling and Acting
- 02/2017, Houston City Book, Styling Assistant, Page Parkes Center for Modeling and Acting
- 01/2017, Bridal Extravaganza Show, Worked behind the scenes of the fashion show, assisted with models, Page Parkes Center for Modeling and Acting
Certification
- Learn2Serve Texas Food Handlers Certification
- Texas Beer and Alcohol (TABC) Certification
Timeline
Server
Chuy's Tex-Mex Restaurant
01.2024 - 11.2024
Server
Blue Lagoon Bar and Grill at Lago Mar
08.2023 - 01.2024
Banquet Server
La Brisa Mexican Bar & Grill
04.2023 - 09.2024
Mission Pro Wrestling
01.2019 - 11.2021
Administrative Assistant
Affolter Contracting Company, Inc.
11.2017 - 04.2023
Intern
Page Parkes Center for Modeling and Acting
01.2017 - 03.2018
Cashier and stock
White House Black Market
11.2015 - 06.2017
- Learn2Serve Texas Food Handlers Certification
- Texas Beer and Alcohol (TABC) Certification
High School Diploma -
Clear Creek High School
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