Summary
Overview
Work History
Education
Skills
Certification
Awards: Technology Drummy Award
Timeline
Generic

Anita Hill

Arlington,TX

Summary


Driven Systems Analyst with strong background in systems analysis and proven ability to streamline processes and improve system efficiency. Demonstrated success in identifying and resolving complex technical issues, contributing to increased operational performance. Adept at utilizing analytical skills and technical expertise to drive strategic initiatives and support business objectives. Proven track record leading teams to achieve projects goals on time and within strict budgets. Recognized as a subject matter expert and awarded for innovative solutions.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Systems Analyst

WINGSTOP INC
08.2015 - 10.2024
  • Design SME for Aloha POS Configurations and SME for Connected Payment Systems
  • Developed solutions for Brand Partners as well as internal configuration requests
  • Work closely with Brand Partners, colleagues, suppliers, and other stakeholders to define user requirements and provide integrated solutions based upon technical architecture and applications
  • Analyzed, communicated, and validated requirements for changes to business processes, policies, and information systems
  • Manage change control process, identify issues and risks, and provide solutions to mitigate project deliverables
  • Successfully implemented deployments for change requests, system upgrades and server maintenance
  • Developed comprehensive configuration instructions for multiple project requests for POS, NBO Connected Payments and Pulse
  • Managed transfers for Brand Partners and Corporate stores ensuring seamless transfers without interruption of business

Systems Analyst

NCR CORPORATION
01.2005 - 12.2014
  • Responsible for systems architecture, configuration, and debugging, and managing multiple projects—oversaw two general releases and multiple interfaces each year
  • Created multiple internal documents, including marketing and functional requirement documents, industry and competitive analysis, gap analysis, roadmaps, SLAs, and more
  • Developed and implemented both on-site and web-based training programs for third-party clients and internal teams
  • Designed and launched new products, achieving a 50% increase in sales
  • Built and maintained relationships with third-party vendors, achieving the most competitive rates possible and reducing cost
  • Defined Quality Assurance standards and created lab environments for software and hardware testing
  • Recognized as a subject matter expert and awarded for consistently high levels of service

Financial Analyst

ATX TECHNOLOGIES
01.2002 - 12.2005
  • Performed account reconciliations and generated multi-million-dollar collections
  • Supported operation transitions budgeted up to $1 million in cost
  • Developed and implemented new, more cost-effective billing procedures
  • Drafted new training manuals and help guides, supporting professional development of colleagues

Commercial Collector

BANC TEC
01.2001 - 12.2002
  • Collected from multi-million-dollar accounts and generated accounts receivable reports, including payment summaries and receivable activity—implemented new reporting processes that increased accuracy and efficiency

Accounts Receivable Collections Representative

MCKESSONHBOC
01.1997 - 12.2001
  • Audited accounts for collections, reconciled cash, supported team building, and trained and supervised new hires

Education

Bachelor of Science - Technical Management

DeVry University
01.2005

Skills

  • Network
  • Project Management
  • Client Service
  • Employee Education
  • Relationship Building
  • Regulatory Compliance
  • Data Management
  • Team Leadership
  • Visual Basic
  • SQL
  • Microsoft Office
  • Microsoft SQL Server
  • Access
  • Aloha PÒS
  • Connected Payments
  • Aloha Takeout
  • EDC
  • NBO BackOffice
  • Pulse
  • VMware
  • Aloha Kitchen
  • RDF Client

Certification

  • A+, 2015
  • Network+, 2015
  • HIT, 2015
  • ITIL, 2015
  • CCNA Routing and Switching, 2015

Awards: Technology Drummy Award

Quarterly award given to a team member recognized for outstanding performance in assisting the company with special projects or goals.

Timeline

Systems Analyst

WINGSTOP INC
08.2015 - 10.2024

Systems Analyst

NCR CORPORATION
01.2005 - 12.2014

Financial Analyst

ATX TECHNOLOGIES
01.2002 - 12.2005

Commercial Collector

BANC TEC
01.2001 - 12.2002

Accounts Receivable Collections Representative

MCKESSONHBOC
01.1997 - 12.2001

Bachelor of Science - Technical Management

DeVry University

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Anita Hill