Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Richard Appiah

Charlotte,NC

Summary

Detail-oriented Systems Analyst with 9+years of experience diagnosing computer system inefficiencies a nd devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion have a very strong aptitude for identifying new technologies and solutions to support client needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Systems Analyst

Charter Spectrum
01.2022 - Current
  • Enhanced system efficiency by identifying and resolving complex technical issues.
  • Streamlined processes for improved productivity through thorough systems analysis and optimization.
  • Collaborated with cross-functional teams to develop innovative solutions for business challenges.
  • Implemented strategic IT initiatives, contributing to overall company growth and success.
  • Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
  • Evaluated current systems and recommended improvements, ensuring optimal performance levels were maintained.
  • Collaborate with the product team, business teams, and vendors to analyze technology's current and future direction to meet business goals.
  • Excellent analytical and detail-oriented skills with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
  • Support off-hours releases and coordinate outages with stakeholders.
  • Excellent interpersonal, verbal, and written communication skills and ability to interact with a diverse group of members and business stakeholders
  • Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
  • Experience in gathering and holding requirements, ability to ask hard questions, suggest best practices technology solutions, and efficient ways of implementing and configuring business processes.

Infrastructure/Systems Analyst

Cisco Managed Systems
01.2021 - 01.2022
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Identified trends and patterns in large datasets, leading to actionable insights for business growth.
  • Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Responsible for day to day administration,configuration and monitoring of customer cloud infrastructure and systems.
  • Used monitoring and ticketing tools like remedy and solarwinds for catching network and system gaps and recommend solutions.
  • Manage of customer infrastructure using UCS,CIMC'S on fabric internconnects and SAN and NAS storage systems.
  • Processed and created MOPs for change requests and implementations.
  • Raised SR's for Tac investigations and RMA's for changes and Collaborated with the product team, business teams, and vendors to analyze technology's current and future direction to meet business goals

Network Engineer

INX International
02.2017 - 12.2020
  • Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
  • Designed and deployed scalable network infrastructure for increased efficiency and reliability.
  • Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
  • Enhanced security by implementing firewalls, VPNs, and access control systems.
  • Collaborated with cross-functional teams to ensure seamless integration of new technologies into the existing network architecture.
  • Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
  • Managed vendor relationships to negotiate contracts, procure equipment, and receive timely technical support when needed.
  • Implemented robust backup systems to ensure data redundancy in case of failures or disasters.
  • Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
  • Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
  • Diagnosed,troubleshooted and resolved technical issues generated through support ticket,Jira and SNOW.
  • Installed,configured and maintained company infrastructure and operating systems per project and operational needs.
  • Coordinated and participated in support and after hours maintenance

Education

Bachelor of Science - Information Technology(cyber Security Analyst)

Strayer University
Washington, DC
05.2026

GED -

Central Piedmont Community College
Charlotte, NC
09.2020

Skills

  • End-User Support
  • Application Support
  • Cisco certified Network Associate(CCNA)
  • Cisco Certified Network Professional(CCNP)
  • Process Improvement
  • IT Infrastructure
  • Project Management

Certification

CCNA and CCNP

Timeline

Systems Analyst

Charter Spectrum
01.2022 - Current

Infrastructure/Systems Analyst

Cisco Managed Systems
01.2021 - 01.2022

Network Engineer

INX International
02.2017 - 12.2020

Bachelor of Science - Information Technology(cyber Security Analyst)

Strayer University

GED -

Central Piedmont Community College

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Richard Appiah