Anita Ingram
Collingswood,NJ
Summary
Financial professional with a strong track record in customer service and project management. Successfully facilitated financial assistance for over 400 clients monthly, improving billing turnaround times and client satisfaction. Skilled in financial analysis and cross-department collaboration to enhance operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Patient Financial Navigator
Cooper University Hospital
Camden, NJ
11.2021 - Current
- Led cross-departmental teams to address financial and operational challenges in insurance billing and cost management.
- Coached clients on insurance payment plans and financial assistance options, ensuring clear understanding of costs for treatments.
- Collaborated with billing department and insurance providers to verify coverage, resolve balances, and establish payment plans, reducing bad debt.
- Facilitated financial assistance for over 400 clients monthly, increasing access to essential healthcare resources and boosting client satisfaction scores.
- Enhanced billing turnaround time and collection rates, contributing to improved financial outcomes and compliance.
- Resolved financial issues through interdepartmental collaboration on insurance billing processes and cost strategies, enhancing overall service delivery.
- Instructed clients in navigating insurance coverage while delivering accurate financial guidance for treatments.
- Worked closely with billing staff and insurers to confirm coverage, manage outstanding debts, and implement payment options.
Case Manager
Volunteers of America
Camden, NJ
04.2020 - 11.2021
- Delivered case management support, employing creative thinking and effective communication to address challenges and foster personal growth for clients.
- Established trusting relationships with clients, assessing needs and recommending services including social programs, grants, and benefits.
- Developed customized solutions for 35+ individuals, maintaining current documentation and case files while addressing unique financial, welfare, and housing needs.
- Helped 70+ clients annually secure stable housing and gain employment resulting in higher client ratings.
- Developed partnerships with local organizations to expand resource availability, improve documentation accuracy, and contribute to funding efforts enhancing service effectiveness.
- Accomplishments:
Site Supervisor
TD Bank
Mt. Laurel, NJ
03.2018 - 04.2020
- Supervised and trained staff, enhancing leadership and mentoring skills while conducting evaluations and ensuring high service levels through effective resource management.
- Led daily facility operations, ensuring regulatory compliance, and managing projects related to facility management and customer service with a focus on detail and cross-department collaboration.
- Created engaging environment by interacting with customers, delivering product recommendations based on in-depth product knowledge.
- Accomplishments:
- Increased customer satisfaction ratings and reduced complaints through effective staff training and enhanced product knowledge.
- Led successful facility management projects and maintained 100% regulatory compliance while optimizing resources in demanding situations.
Education
BBA - Business Administration - Finance
DeVry University
Skills
- Customer service and support
- Team collaboration
- Project management
- Time management
- Conflict resolution
- Data entry
- Attention to detail
- Verbal communication
- Written communication
- Analytical problem-solving
- Payroll and budget tracking
- Technical feedback and compliance
- Accounts receivable and payable
- Financial analysis and reporting
- Microsoft Excel proficiency
- QuickBooks expertise
- SAP knowledge
- Microsoft Office Suite proficiency
- Adobe Suite familiarity
Personal Information
Title: Financial Analyst
Timeline
Patient Financial Navigator
Cooper University Hospital
11.2021 - Current
Case Manager
Volunteers of America
04.2020 - 11.2021
Site Supervisor
TD Bank
03.2018 - 04.2020
BBA - Business Administration - Finance
DeVry University