Anita Jackson
Cincinnati,Ohio
Summary
Driven professional pursuing opportunities within service industry
Overview
30
30
years of professional experience
Work History
Server
Cheesecake Factory Inc
Liberty Township, OH
02.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Efficiently managed food and beverage orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Adapted quickly to high-pressure situations during peak hours, maintaining efficiency.
- Communicated effectively with guests to address inquiries and resolve issues promptly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender / Server
Governors House Wine Bar and Kitchen
Covington, Kentucky
01.2025 - Current
- Developed loyal clientele through exceptional service and engaging interactions.
- Maintained a presentable and well-stocked bar to meet customer demands.
- Increased customer satisfaction by crafting high-quality cocktails and providing excellent service.
- Reduced drink wait times by efficiently managing the bar area and prioritizing orders.
- Streamlined inventory organization and storage procedures to maintain optimal stock levels.
- Educated customers on drink options, offering personalized recommendations based on preferences.
- Managed simultaneous customer and team needs while minimizing delays and errors.
- Executed cash handling duties accurately, ensuring precise accounting at shift end.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender / Server
Lori’s Roadhouse
West Chester, OH
04.2024 - Current
- Prepared and cleaned dining area to optimize guest experience.
- Maintained comprehensive knowledge of menu items to assist patrons effectively.
- Accurately documented orders to ensure efficient service delivery.
- Delivered beverages and meals promptly to enhance customer satisfaction.
- Processed payments and prepared bills with precision.
- Utilized Toast and Aloha systems for order management and payment processing.
- Crafted alcoholic and non-alcoholic beverages for bar and patrons.
- Set positive tone for dining experience as first point of contact for guests.
Workforce Management Admin I
Macy’s Credit and Customer Service
Mason, Ohio
05.2000 - 01.2024
- Facilitated open communication channels between team members and upper management regarding personnel concerns or suggestions for process improvements.
- Prepared and maintained reports, dashboards and monthly packages.
- Optimized schedules, forecasts and other tools to present to management.
- Managed real-time inbound call traffic across multiple contact center locations.
Restaurant Manager
Gold Star Chili
Cincinnati, OH
01.1996 - 05.2000
- Streamlined daily operations to achieve high efficiency and quality in food and service.
- Conducted interviews, selected, trained, and supervised staff to maintain service standards.
- Promoted a positive atmosphere by actively engaging with customers and implementing feedback.
- Reconciled cash and credit card transactions to ensure accurate financial records.
- Calculated inventory accurately and ordered necessary supplies for smooth operations.
- Monitored service delivery, addressing issues promptly to uphold customer satisfaction.
- Encouraged customer feedback to drive continuous improvements in dining experience.
Education
High School Diploma -
Mt Healthy High School
Mt Healthy, OHNo Degree - Business Analytics Certificate
Cornell University
Ithaca, NYSkills
- Mixology and cocktail expertise
- POS systems proficiency
- Cash handling
- Inventory management
- Food safety and sanitation
- Customer service
- Time management
- Problem solving
- Team collaboration
- High-volume efficiency
- Multi-tasking skills
- Organizational abilities
- Conflict resolution
Timeline
Server
Cheesecake Factory Inc
02.2025 - Current
Bartender / Server
Governors House Wine Bar and Kitchen
01.2025 - Current
Bartender / Server
Lori’s Roadhouse
04.2024 - Current
Workforce Management Admin I
Macy’s Credit and Customer Service
05.2000 - 01.2024
Restaurant Manager
Gold Star Chili
01.1996 - 05.2000
High School Diploma -
Mt Healthy High School
No Degree - Business Analytics Certificate
Cornell University