Anita Jones
Rogers,AR
Summary
Accomplished Mortgage Loan Originator with a proven track record at Bank Ozk, enhancing client satisfaction and retention through expert relationship building and critical thinking. Spearheaded strategic initiatives, achieving significant efficiency improvements. Excelled in cross-functional coordination and creative problem-solving, contributing to robust team development and financial process optimization.
Overview
20
20
years of professional experience
Work History
IAS Service Specialist II
Arvest Bank
02.2023 - Current
- Addressed service-related issues efficiently to enhance customer satisfaction.
- Consistently achieved high service quality benchmarks.
- Assessed systems using established checklists and documented discrepancies.
- Attained high productivity by optimizing workload management methods.
- Formulated effective plans alongside team members to elevate standards of service and operational efficiency.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Executed tasks within time and budget constraints.
Asst VP Mortgage Loan Originator.
Bank Ozk
07.2005 - 05.2016
- Fostered partnerships with customers, vendors, regulators, and community leaders to enhance collaboration.
- Enhanced efficiency and client satisfaction by managing interdisciplinary teams for project execution.
- Applied effective management strategies for fostering cohesive teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Successfully obtained profitable contracts with minimized risk exposure for the company.
- Streamlined financial processes to ensure accountability and investment efficiency.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Discovered ways to enhance business process flows.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Explained different types of loans pertaining to client situations.
- Conducted regular follow-ups with clients post-closing to ensure satisfaction and identify potential referrals.
- Mentored junior colleagues in navigating complex mortgage industry procedures while sharing valuable insights gained from years of experience.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Assisted in the development of marketing materials targeting prospective borrowers, helping promote the company''s loan products effectively.
- Participated actively in weekly team meetings discussing market trends and sharing best practices among peers.
- Developed strong relationships with real estate agents, increasing referral business and expanding client base.
- Attended networking events to build professional relationships within the local community, generating increased leads.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Checked loan documents for accuracy prior to closing.
- Reviewed loan files and updated to match current standards.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Monitored pipelines to track and log status of loans.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Proactively identified solutions for customers experiencing credit issues.
- Processed loan applications and monitored progress from start to finish.
Mortgage Loan Originator
Arkansas Federal Credit Union
02.2022 - 02.2023
- Resolved service issues promptly to ensure customer satisfaction.
- Consistently achieved high service quality benchmarks.
- Assessed systems using established checklists and documented discrepancies.
- Maximized efficiency through streamlined workload management.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Executed tasks within time and budget constraints.
- Worked with underwriters to fix application problems and resolve issues.
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
- Contributed towards achieving branch sales targets through consistent performance in meeting personal goals as well as supporting team members when needed.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.
- Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decisionmaking.
- Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
- Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Conducted borrower interviews to gather necessary information and documentation for loan applications.
- Conducted regular follow-ups with clients post-closing to ensure satisfaction and identify potential referrals.
- Explained different types of loans pertaining to client situations.
- Mentored junior colleagues in navigating complex mortgage industry procedures while sharing valuable insights gained from years of experience.
- Assisted in the development of marketing materials targeting prospective borrowers, helping promote the company''s loan products effectively.
- Participated actively in weekly team meetings discussing market trends and sharing best practices among peers.
- Developed strong relationships with real estate agents, increasing referral business and expanding client base.
- Attended networking events to build professional relationships within the local community, generating increased leads.
Mortgage Loan Officer
United Federal Credit Union
01.2019 - 05.2021
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Education
Associate Of Applied Science Magna Cum Laude - Banking And Finance
NorthWest Arkansas Community College
Bentonville, ARSkills
- Client retention strategies
- Cross-functional coordination
- Professional telephone demeanor
- Clerical support
- Follow-up skills
- Sales expertise
- Call management
- Credit adjustments
- Critical thinking
- Team collaboration
- Verbal and written communication
- Creative problem solving
- Money handling
- Decision-making
- Problem resolution
- Relationship building
- Computer proficiency
- Task prioritization
- Product knowledge
- Documentation
- Conflict resolution
- Team development
- Microsoft outlook
- Prioritization
- Stress management
- Research
- Information security
Timeline
IAS Service Specialist II
Arvest Bank
02.2023 - Current
Mortgage Loan Originator
Arkansas Federal Credit Union
02.2022 - 02.2023
Mortgage Loan Officer
United Federal Credit Union
01.2019 - 05.2021
Asst VP Mortgage Loan Originator.
Bank Ozk
07.2005 - 05.2016
Associate Of Applied Science Magna Cum Laude - Banking And Finance
NorthWest Arkansas Community College