Anita Kashat
Dynamic receptionist with proven expertise at Puff Utica Cannabis Co, enhancing customer satisfaction through exceptional service and effective appointment scheduling. Skilled in data entry and problem-solving, I streamlined check-in processes, significantly reducing wait times while fostering a collaborative team environment. Committed to maintaining confidentiality and delivering a positive first impression.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Work History
Receptionist- Front Desk
3 Years 10 Months- Greeted visitors and verified identification for compliant dispensary entry
- Answered incoming calls and routed inquiries to appropriate staff
- Scheduled appointments and managed daily front desk calendar
- Checked in guests and maintained orderly lobby flow
- Updated customer records and appointment details with accuracy
- Coordinated with sales and security teams to support smooth operations
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted visitors warmly, creating positive first impression of organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.