Anita Kennedy
Massillon,OH
Summary
Adaptable healthcare administrative professional with background in scheduling, registration, and patient-facing service. Known for handling calls, updating records, and resolving appointment changes with providers and staff. Ready to support accurate information, efficient scheduling, and a positive patient experience.
Overview
22
22
years of professional experience
Work History
Medical Scheduler
Lifecare Community Health Center
Massillon, Ohio
09.2024 - Current
- Managed insurance verification and referral review before patient visits to streamline check-in and support timely access to care.
- Maintained accurate patient data across scheduling and electronic health record systems.
- Aligned appointment changes with providers, nurses, and front desk staff to keep daily operations on track.
- Managed patient calls, clearly communicating visit times, locations, and instructions to ensure understanding.
- Coordinated rebooking of missed appointments according to clinic scheduling procedures to optimize patient flow.
- Safeguarded confidential patient information and medical records in compliance with privacy requirements.
- Processed payments and posted account updates to maintain accurate balance records.
- Welcomed patients and guests in lobby areas, enhancing front-desk service and creating a positive first impression.
Medical Records Specialist
Ortho United/ Spectrum
North Canton, Ohio
11.2023 - 08.2024
- Managed patient medical records for Orthopedic clinic workflows and Spectrum documentation standards.
- Scanned, indexed, and filed charts into electronic health record systems.
- Verified patient information and corrected records for chart accuracy and completeness.
- Processed records requests, release forms, and confidential document transfers.
- Maintained HIPAA-compliant handling of sensitive patient files and medical correspondence.
Receptionist/Medical Records
Accord Nursing Home
Orrville, Ohio
02.2023 - 09.2023
- Greeted families, residents, and visitors at Accord Nursing Home front desk
- Answered multi-line phones and routed calls to nurses and departments
- Checked in visitors and maintained secure entry procedures
- Managed mail, faxes, and interoffice messages for Accord Nursing Home
- Redirected inquiries to appropriate care team members and supervisors to ensure patient needs were addressed. to appropriate care team members and supervisors
- Supported office paperwork and maintained organized reception files
- Provided excellent customer service at all times while interacting with both internal and external customers.
Hairstylist
Salon Yvonne
North Canton, Ohio
10.2004 - 02.2023
- Shaped hair with precision cutting and blending methods.
- Applied color formulas for highlights and toner treatments, enhancing overall client satisfaction and hair appearance.
- Provided consultations on desired hairstyles and hair care needs.
- Educated clients on proper home hair maintenance techniques, empowering them to maintain their hairstyles effectively.
- Built client trust through active listening and personalized service.
- Recommended Yvonne retail products for at-home care, fostering client loyalty and encouraging continued product use.
- Stayed current on salon trends, techniques, and product knowledge.
Dialysis Technician
DaVita Dialysis Corporation
Canton, OH
10.2018 - 08.2019
- Set up dialysis machines and verified water treatment systems before patient treatments.
- Monitored patient vital signs during dialysis and reported changes to nursing staff.
- Documented treatment details, machine readings, and patient observations in clinical records.
- Prepared dialysis stations and ensured clinic cleanliness and infection control standards were met to promote patient safety.
- Disinfected dialysis equipment and completed post-treatment room turnover procedures.
- Supported patient comfort by addressing concerns and answering questions, enhancing overall patient experience during dialysis visits.
- Followed DaVita safety protocols and maintained supplies for daily treatment operations.
Education
High School Diploma -
Timken Senior High School
Canton, OH05-1986
Skills
- Insurance verification
- EHR software navigation
- EHR documentation
- Scheduling appointments
- Appointment coordination
- Patient referral coordination
- Patient registration
Timeline
Medical Scheduler
Lifecare Community Health Center
09.2024 - Current
Medical Records Specialist
Ortho United/ Spectrum
11.2023 - 08.2024
Receptionist/Medical Records
Accord Nursing Home
02.2023 - 09.2023
Dialysis Technician
DaVita Dialysis Corporation
10.2018 - 08.2019
Hairstylist
Salon Yvonne
10.2004 - 02.2023
High School Diploma -
Timken Senior High School