Cheyenne Ramirez
San Antonio,TX
Summary
Proven expertise in HIPAA compliance and patient education, honed across roles at Methodist Healthcare and other leading institutions. Excelled in insurance verification and schedule coordination, enhancing patient satisfaction and operational efficiency. Demonstrated ability to manage complex schedules and ensure accurate patient records, contributing to a seamless healthcare experience. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Medical Scheduler
OBGYN Office
06.2024 - Current
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Surgery Scheduling Coordinator
Patriot Cardio
02.2024 - 06.2024
- Educated patients about surgeries and provided treatment plan documentation.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Performed various administrative tasks by filing, copying and faxing documents.
Call Center Representative
UT Health Mays Cancer Center
02.2023 - 12.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
Surgery Scheduler
Methodist Healthcare
08.2021 - 09.2022
- Expertly managed planning, scheduling, and coordination of outpatient/inpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
High School Diploma -
Oliver Wendell Holmes High School
San Antonio, TX06-2016
Skills
- HIPAA Compliance
- Verifying insurance
- Calendar Management
- Educating patients
- EHR systems expertise
- Insurance Verification
- Schedule Coordination
- Scheduling expertise
- Pre-authorization management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Scheduler
OBGYN Office
06.2024 - Current
Surgery Scheduling Coordinator
Patriot Cardio
02.2024 - 06.2024
Call Center Representative
UT Health Mays Cancer Center
02.2023 - 12.2023
Surgery Scheduler
Methodist Healthcare
08.2021 - 09.2022
High School Diploma -
Oliver Wendell Holmes High School
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