Nikeshia Jackson
Washington,DC
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 5 years in hospitality industry. Experience managing front desk team of guest service specialists.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
OBGYN Office
04.2022 - Current
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing patient inquiries promptly.
- Developed strong working relationships with other departments, fostering efficient communication channels between teams.
- Streamlined check-in and check-out processes for improved patient experience and reduced waiting times.
Guest Service Concierge
Homewood Suite By Hilton Hotels
01.2020 - 03.2022
- Collaborated with hotel departments to ensure seamless coordination of guest services, resulting in a more enjoyable stay.
- Managed concierge desk operations, maintaining organization and prioritizing tasks for maximum effectiveness.
- Promoted positive customer relations by anticipating guest needs and providing tailored recommendations for local attractions and dining options.
Help Desk Team Lead
Childrens Hospital
03.2016 - 09.2019
- Implemented knowledge management initiatives to promote information sharing and improve overall team expertise.
- Reduced call wait times by implementing an effective triage system for prioritizing urgent requests.
- Served as a primary point of escalation for challenging technical problems requiring advanced troubleshooting skills.
Education
High School Diploma -
Harpers Ferry Job Corps
Harpers Ferry, WV01.2007
Skills
- Microsoft Word
- Powerpoint
- ERA-ACCES
- TSD
- CENPOS
- Reservations Management
- Cash Control
- Hospitality Services
- Effective Planning
- File Management
- Staff Supervision
- Administrative Skills
Timeline
Front Desk Supervisor
OBGYN Office
04.2022 - Current
Guest Service Concierge
Homewood Suite By Hilton Hotels
01.2020 - 03.2022
Help Desk Team Lead
Childrens Hospital
03.2016 - 09.2019
High School Diploma -
Harpers Ferry Job Corps
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