Sherly Verdiner
Brooklyn,NY
Summary
Dynamic customer service professional with extensive experience at JCI American Airlines, excelling in guest relations and communication. Proficient in Microsoft Office and fluent in French and Haitian Creole, I consistently deliver exceptional service while maintaining a professional demeanor. My background in security and hospitality management enhances my ability to meet diverse client needs effectively. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Volunteer of America
Brooklyn, United States
11.2022 - Current
- Monitored front desk operations to maintain cleanliness and organization in lobby area.
- Ensured lobby area remained stocked with necessary supplies at all times.
- Trained and mentored new front desk staff on customer service protocols.
- Monitored the front desk staff to ensure proper customer service was provided.
MTA security
City safe partner
New York, New York
10.2021 - 02.2023
- Patrol the subway
- Conducted regular inspections of security equipment to maintain operational readiness.
- Monitored surveillance cameras to detect suspicious activities and ensure public safety.
School Attendant
Jofaz Transportation Inc
Brooklyn, United States
09.2014 - 09.2019
- Contributed to enriching experiences for disabled children through dedicated assistance
- Coordinated with drivers to ensure smooth operation and scheduling of services.
Cashier, Customer Service
V.I.M.
Brooklyn, United States
03.2013 - 09.2014
- Processed transactions accurately and efficiently as a cashier.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Ticketing
JCI American airline
port au prince, HT
06.2008 - 01.2011
- Fostered relationships with diverse clientele to understand and meet service needs.
- Maintained professionalism while delivering exceptional customer service experiences.
- Processed ticket changes and refunds while adhering to company policies.
Education
GED -
Foster City High School Foundation
Pennsylvania Furnace, PA06-2004
Some College (No Degree) - Pharmacy Technician
Kingsborough Community College
Brooklyn, NYSkills
- French its my second language
- Computer skills (10 years)
- Haitian Creole
- Security
- English
- Writing Skills
- Microsoft Excel
- Front Desk
- Customer Service
- Microsoft Office
- Microsoft Word
- Research
- Communication Skills
- Computer Networking
- Information Security
- Supervising experience
- Microsoft Windows
- Help Desk (6 years)
- Driving (8 years)
- First aid
- Computer skills (4 years)
- Guest Relations
- Hospitality Management
- Fluent in [Language] and [Language]
- Mail Routing
Certification
• Security+, 05/2023, 05/2027
• First Aid Certification, 12/2025 12/2027
• F80, License F02 Licence
.
• First Aid Certification, 12/2025 12/2027
• F80, License F02 Licence
.
Timeline
Front Desk Supervisor
Volunteer of America
11.2022 - Current
MTA security
City safe partner
10.2021 - 02.2023
School Attendant
Jofaz Transportation Inc
09.2014 - 09.2019
Cashier, Customer Service
V.I.M.
03.2013 - 09.2014
Customer Service Ticketing
JCI American airline
06.2008 - 01.2011
GED -
Foster City High School Foundation
Some College (No Degree) - Pharmacy Technician
Kingsborough Community College