Leticia Ornelas
Boca Raton,FL
Summary
Dynamic professional with a proven track record in office administration and customer service, notably at America Income Life. Expert in insurance verification and patient scheduling, coupled with exceptional skills in HIPAA compliance and patient relations. Achieved increased customer loyalty through empathetic resolution of complaints, demonstrating strong interpersonal and organizational capabilities.
Overview
6
6
years of professional experience
Work History
Front Desk Medical Receptionist
OBGYN Office
03.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Insurance Agent
America Income Life
01.2023 - 08.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Customer Service Representative
Lady Marrie's Pro Service Corp
08.2018 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Supervision And Management
Palm Beach State College
Lake Worth, FL05.2026
Associate of Arts -
Palm Beach State College
Lake Worth, FL05.2021
High School Diploma -
Olympic Heights Community High School
Boca Raton, FL05.2020
Skills
- Patient Scheduling
- Appointment management
- Insurance Verification
- Patient Registration
- HIPAA Compliance
- Office Administration
- Payment Collection
- Schedule Coordination
- Paperwork coordination
- Patient Relations
- Microsoft Office
- EMR / EHR
- Customer Service
- Administrative Support
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Front Desk Medical Receptionist
OBGYN Office
03.2024 - Current
Insurance Agent
America Income Life
01.2023 - 08.2023
Customer Service Representative
Lady Marrie's Pro Service Corp
08.2018 - 12.2022
Bachelor of Arts - Supervision And Management
Palm Beach State College
Associate of Arts -
Palm Beach State College
High School Diploma -
Olympic Heights Community High School
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